Concur needs a face lift and much more
December 22, 2021

Concur needs a face lift and much more

Becky Song | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Expense
  • Travel

Overall Satisfaction with Concur Travel and Expense

At my company, we use Concur Travel and Expense to book all of our travel and to manage all of our expenses from any business trips. Concur addresses or tries to solve the issue of managing company-paid travel and expenses in an organized manner. Concur also allows third-party travel companies to provide deals for utilizing them as their preferred vendors.
  • Provides everything a user needs to book travel and manage expenses
  • User friendly and strait forward concept
  • The UI is definitely outdated and the site needs a major face lift
  • When trying to book a hotel, Concur shows you hotels you are not even allowed to book. Why show these? Just don't show those
  • When recording an expense, it's not as simple to split the expense with another co-worker within the same company. There needs to be a way to make it more efficient and straightforward
  • It has definitely not made it any more efficient for me to get reimbursed
  • I do like that Concur allows you to enter bank information, so your reimbursement doesn't have to be bundled with your paycheck. So it makes it separate
  • The process to get approval for my travel makes it convoluted
I prefer Zoho Expense so much better. It's easy to navigate through the platform and it's very straightforward. No need to get approval for all trips so involves [fewer] people. This allows for a more efficient and smooth process for business travel. Zoho also has a better and more modern GUI, which makes me think that they really care about the user experience.
I don't really find any feature innovative or great
I don't find any benefits to using Concur. I don't like Concur because it doesn't provide the user with the freedom to book travel in one straight shot. The reimbursement process is also really tedious.

Do you think SAP Concur delivers good value for the price?


Are you happy with SAP Concur's feature set?


Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Concur again?


I personally am not a huge fan of Concur. I've used it at two different companies now and it just makes the process of business travel and managing expenses a bit challenging. This process is not supposed to be so hard. When attempting to log in an expense, Concur has too many exceptions and icons that are, in my opinion, unnecessary. I don't really have too many good things to say about Concur. I guess the best I can say is that in the end, it does the job.