The dialer to end all dialers
November 15, 2018

The dialer to end all dialers

Ryan Schertzer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectAndSell

We use ConnectAndSell in our insides sales organization. We are primarily leveraging the technology in our outbound prospecting efforts. Specifically, we have found success using it around events when we have a significant number of calls to make in a short period of time. We've also seen success using it to navigate through gatekeepers and switchboards.


  • If you need to cover a lot of ground on the phone, this is an essential part of your tech stack. My reps can make as many calls in 90 minutes using C&S as they can in a week if they dial manually.
  • C&S's integration with Outreach is a tremendous benefits for people on both platforms. The ability to make all the calls AND have them automatically logged back to Outreach and SFDC is a huge time saver.
  • C&S does a great job recording calls for us to use at a later time for coaching and refreshing the conversation. Having the legal rules for each state built into the logic is really useful.


  • It can take some work to get the system tuned properly so that you don't experience a delay in the handover from the C&S rep to my rep.
  • It can occasionally be a little glitchy. For example, you may get connected to a person, but the screen pop doesn't appear.
  • C&S has allowed my reps to make significantly more calls than they could previously, which leads to more meetings and more pipeline building.
  • Reps are significantly more efficient, spending about 80% less time to make the same number of calls.
If you have a deep pool of people to contact and limited people to contact them, this is definitely a tool to consider. If you don't need to cover much ground, you may not see the same benefit. This is going to help you go really, really fast, if that's what's required.

ConnectAndSell Feature Ratings

Contact preview
Dialer-CRM integration
Call notes & tags
Automatic call logging
Outbound dialing
Inbound routing
Not Rated
Custom caller ID
Recorded voicemail drop
Not Rated
Dialer contact import
Campaign & list management
Follow-up calls
Dialer reporting & analytics
Dialer compliance


More Reviews of ConnectAndSell