TrustRadius
https://media.trustradius.com/product-logos/nt/Zr/1576VITVF21N.PNGDiscoverOrgWhat I have Discovered about Discover.Org2019-05-11T21:28:10.694ZThe entire organization I work for uses Discover.org and it is mostly used to obtain information for business development, occasionally to acquire information on possible candidates. It is available to all employees whether they are working as a recruiter, an account manager or a full desk employee. We are also utilizing it for national accounts, contract, contract-to-hire, and direct hire verticals.,It quickly slows you to see whether it is going to have access to what you are looking for or not, so at least a lot of time is not wasted.
The search feature in being able to type in a company name or individual name is nice because it might still pull someone up from a previous company and there might still be a cell number provided.
The sort feature with data is nice in being able to sort by name, title, etc,The information provided is very hit or miss and often times inaccurate.
Titles listed in discover.org are usually not the same as titles on individuals LinkedIn.
Sometimes it is so fast to pull a company up while you are searching and it is nowhere near the company you wanted.,5,I am not aware of what it cost for us to use it to answer this effectively.
If I were using my time as a cost, the ROI would be negative for using discover.org.
Discover.org is never my first choice in trying to find information.,ZoomInfo, Lead411, Hoover's (Legacy) and Bullhorn CRM,I do not generate any reports with DiscoverOrg. I do from time to time take the information that I find in DiscoverOrg and transfer it into my own reports which I keep in google drive or in Microsoft Teams. The personal reports I create are in the image of the excel format.,ZoomInfo, Lead411, Bullhorn CRMWendy CoganGreat Tool for Prospecting2019-05-02T21:29:17.947ZWe use DiscoverOrg mainly while prospecting. It is a valuable tool when looking for contacts the have a specific role or job function. We can also use it to run opp alerts to let us know when a company has a specific initiative specific to our solutions. It also has the most up to date info, so we can see if certain employees are still with the company.,Up to date info on employees, company initiatives and job functions.
It is really easy to find new contacts and import them into our CRM.
The integration with our CRM makes it very easy to navigate back in forth between DiscoverOrg and our CRM.,Some of the advanced functions seem complicated.
Could provide more on-demand training.,10,Time Saved. It allows us to spend more time working qualified leads and contacts and less time vetting.,LinkedIn Sales Navigator,Opp Alerts is the only report function I have used.,LinkedIn Sales Navigator, Slack, GoToMeetingKane DaleDiscoverOrg provides lead and customer data that is sometimes accurate2018-12-12T22:40:49.793ZWe use DiscoverOrg in a couple of different capacities. We use the site for basic lead intelligence as well as for integration with our CRM. With the acquisition of RainKing, the leads have improved somewhat, but still are not perfect. Additionally, the tool has been further integrated with our marketing tools to assist sales teams with coordinating and automating marketing campaign efforts as well.,DiscoverOrg provides lead contact information that is supposed to have been verified by their reps within every 90 days, in order to ensure accurate data.
DiscoverOrg provides the ability to connect with major CRMs and marketing automation tools for streamlined lead data importing.
DiscoverOrg provides a simple user interface with the ability to filter by company, leadership, geography, and many other criteria that are necessary for effective data driven sales operations.,DiscoverOrg leads are frequently inaccurate, and the party line that these leads are all being verified every 90 days is simply not accurate. Quite frequently, the leads are found to be very old data. On numerous occasions, the lead information would not have been accurate for several years (sometimes even more than 5 years old).
DiscoverOrg does frequently add more leads to their system, but the data quality is an issue with the new leads as well. Users are left wondering what data to trust. Trial and error gets old when you're trying to reach the right person at the right time with the right message, and the data you are trusting is not dependable!
DiscoverOrg has to compete with a plethora of other vendors that do the same thing, and they haven't demonstrated a truly significant differentiator that sets them apart from the competition.,6,Overall, the tools we use from DiscoverOrg have had a positive impact on our business objectives, but just like any successful sales organization, we don't keep all of our ROI eggs in one basket. DiscoverOrg is good for sales companies looking to enhance their CRM lead/contact lists with lead quantity.
Frankly, tighter integration with CRMs for heads up monitoring of bad data and sales intelligence prompting their repository to flag questionable data would be a great place for them to invest. Obviously, the tight rope that would need to be walked would be the fact that the CRM has plenty of other data they they should not have access to, but a simple check box in the most popular CRMs to notify DiscoverOrg that certain data is not accurate and a simple way to notify what is not accurate would be a great place to start!
DiscoverOrg is better than many company/lead data providers; contact information is hit or miss, and some leads simply contain old data, but by and large, the tool does what it claims, and the data is far from the worst that is available.,D&B, D&B Hoovers (formerly Avention), Data.com, InsideSales.com Predictive Playbooks, LinkedIn Sales Navigator, Datanyze, SellHack, Alexa, ZoomInfo, Lead411, InsideView, DataFox, AeroLeads, Found.ly, Datorama and MailBoxValidator,We can manually generate lead, contact and company reports, which can then pull directly into our CRM as well as into at least of of our major marketing automation tools. The ability exists to pull directly in from DiscoverOrg, however, we have found that doing so from DiscoverOrg into the CRM and then from the CRM into the marketing automation tool does seem to provide a better overall experience. Occasionally the data pulls from DiscoverOrg into the marketing automation tool does not pull the data perfectly, and then problems ensue requiring more manual processes in order to ensure accurate data across multiple systems.,Data.com, WebEx Meetings, Microsoft 365 Business,,1,Sales related company/lead level data pulls
Marketing related company/lead level data pulls
Ongoing maintenance of customer and prospect data within our CRM,The ability to bypass the CRM and pull data directly into the marketing automation tool has proven to be novel and somewhat fraught with difficulty. In theory, the idea is very valuable, but in practice, the limitations of data pulled depends on too many fields that can cause more headaches. The integration is not bad, but it is not perfect.
The tool is one of our main sources for purely cold leads. We supplement with many other tools to provide additional leads sand contact data, but it is great for a base line level of lead supplementation.
The tool is great for introductory lead data and the acquistion of RainKing was a boon for their company. The filters are a great additional level of functionality for those interested in using their site for tailoring lead lists as well.,The tool will continue to be used in its current capacity for the foreseeable future.
Tighter integration with LinkedIn would be a phenomenal functional differentiator for DiscoverOrg.
Tigher integration with CRMs for ongoing data quality would be necessary for providing industry leading data quality.,7Michael J. TowleDiscoverOrg - a highly useful and relatively easy tool for sales people looking to up their game2018-12-12T17:12:29.493ZWe use DiscoverOrg in a couple capacities:
1) For sales people it is a place to identify potential contacts/leads, gather intelligence about an account, and update our CRM with new relevant, contact information. This helps us by shortening the time needed to look in many places for the same information as well as begins the process of finding out relevant information to use on a sales call.
2) For marketing it is used as a tool for list building (for e-mail campaigns and to upload en masse to the CRM) as well as to keep account data properly maintained and clean. While not perfect, the information is significantly better than stock information provided by our CRM (HubSpot.),Demographic data for companies tends to be highly accurate, along with hierarchy, etc.
The ability to navigate and get to various bits of information is really useful.
Uploading information into the CRM is simple with one click, and other sites are highly accessible (for example, clicking through to a contact LinkedIn page)
Response times when bad/faulty data is found are relatively quick (<24h) and appear to be done by a human rather than a robot!
They are willing to offer regular training or on-demand up-skilling to make the most of the system
Contact data tends to be fairly accurate (phone, email, etc.) and usually they have the right titles for people,The ability to filter and create lists can be a bit challenging. This is partly due to the way organizations are structured -- from company to company a VP = Director = SVP, depending on industry, size, etc. so when trying to create a list you often have to pare down the results pretty significantly
Company hierarchies are for the most part inaccurate past the top 2 layers of an organization.
It would be nice if the scoops were expanded. 1) Be more "filterable" (they have a search filter but returns very little for my searches). As it stands you have to scroll through endless updates on various employees leaving/coming, non-relevant "news", and "high-level source indicates X" - it would be good to be able to filter by topic or filter out certain types of information with a few clicks. 2) Link to the announcement and/or source of the information more frequently (where appropriate - for example, merger announcement or press release on fiscal reports, etc.), and 3) differentiate between "source" info, and reported publicly info,8,I can't speak to hard numbers but can say I save time daily using the tool.,D&B Hoovers (formerly Avention) and ONESOURCE,Contact reports for companies in my accounts -- they work but require a lot of clean-up after the fact due to different org structures and titles.,HubSpot CRM, Microsoft Office 2016, Cisco WebEx Teams (formerly Cisco Spark), WebEx Meetings, NetSuiteMatthew TannerNOT a Customer-First Company. Don't trust DiscoverOrg.2019-01-15T16:41:23.000ZWe are no longer using DiscoverOrg but used the product in 2018. I encouraged a client of mine to sign up for DiscoverOrg to support our Account-Based Marketing approach. Both marketing and sales used the platform.,Good connection to Salesforce
Helpful technical support,There's a really high turnover of customer success managers. In a single year we were assigned three different customer success managers
Their customer service and contract policies are unethical. They aren't clear on terms, hiding renewal language in the contract, that they then used to bully [us] into renewing.
Very limited communication from customer success managers about the relationship, the use of the product, and no communication or notice about renewal before sending a bill and demanding payment for an increased price.
Limited access to different industries. When we attempted to adjust our target market, their availability of industry data left us hamstrung and we didn't get much out of the second half of our year-long engagement.,1,We experienced no ROI from using DiscoverOrg,HubSpot, Salesforce App CloudAndrea Steffes
Unspecified
DiscoverOrg
181 Ratings
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