Reviews (1-25 of 83)
- Prospecting Lists/Lead Gen - Discover Org does this very well because of it's ability to provide current information (email/phone) on an individual at a company. It's easy to segment & drill down by categories - to find the right targets to reach out to.
- Insights - DiscoverOrg is great at providing insights or "scopes" on prospects as well. Meaning it will show who is handling what project (Decision-Maker) and what projects they are particularly interested in at the moment/what initiatives. For example, the scopes may show that they are interested in AI initiatives or a Merger & Acquisition or Digital Transformation & will say who is in charge of the initiative.
- Stellar filtering capabilities - you can filter lists in so many ways. You can go by function, or even look at companies with small marketing teams (let's say less than 10), or you can search for companies with an "x" amount of $ budget for IT spend. Or even companies that use a specific HR workplace management system.
- DiscoverOrg doesn't support smaller companies - so you can't prospect for SMB segment. It's mostly for larger companies.
- The price point is quite high per user. It's not a tool that can be used by 50 sales reps. It can only be used by 2 people since licenses cost $20,000 per license. It's not helpful to the sales team to wait for the turnaround times of sales ops to generate the lists and to have more users.
- If Filtering can be done with LOGIC or BOOLEAN system so that it can be even more precise. That is a Nice to Have. But mostly the price point is the main issue.
- Oh the UI/UX is not the most intuitive or pretty. It looks antiquated and from like the 90s. Could use a design refresh since it's not very pretty.
- DiscoverOrg is very good at account and contacts information. Their detail information are very accurate and relevant. This is the strength of DiscoverOrg.
- DiscoverOrg is great at providing direct phone numbers of your target contacts with ultimate accuracy, this is also a strength of DiscoverOrg.
- DiscoverOrg dashboards and reports features are just amazing and very informative. This is also a strength of DiscoverOrg.
- DiscoverOrg is very expensive, small startups may not able to afford this, so they need to think about it and start providing the solution to those small companies as well.
- When you need companies having employee size less than 30, DiscoverOrg will fail you, yes DiscoverOrg does not have a very huge amount of data for small and funded startups, this is the area where I think they must improve.
- DiscoverOrg is good at providing technology stack of a particular internet product companies but not great I say, because when I want technology stack of small companies like 30 to 50 employee size, DiscoverOrg not able to give a great result.
Less appropriate:- when your target accounts employee size is less than 30 and funded startups, in this area DiscoverOrg is less appropriate.
- DiscoverOrg allows us to quickly download a number of prospects very seamlessly without lagging or wait time, this is essential when working on a lead blitz.
- DiscoverOrg enables us to further filter through lead lists and apply customized filters to allow you to see the list in your preferred view
- It allows you to get verified emails and organizational charts which you can count on
- The UI and UX design of the platform made it very tough to look at on a day to day basis
- The direct dials were not always accurate
- The system sometimes crashes when pulling lead lists
- Very robust and good interface
- Lots of granular data
- Tons of companies
- Payment is by credits, which are based on exporting contacts
- Could have more information on company financials
- Not sure if departmental data is always accurate
- Easy to use.
- Up to date information.
- Comprehensive data.
- Perhaps condense some of the search functions within the tool. There are a lot of options and it can be a little confusing until you get the hang of it.
- Segmentation of research
- Information detail provided for specific target
- Information is pretty accurate and up to date
- Good support for product
- Search criteria sometimes provides unexpected results so you have to play with the variables quite a bit to define your resultant set. Takes some getting used to.
- Sometimes hard to tell individuals exact rolls based on descriptions
It will be interesting to see the merge of DiscoverOrg and ZoomInfo and how this may make the cost and access to leads better and/or easier. Data from DiscoverOrg is accurate due to real data scrubbing and not AI performing the function. DiscoverOrg does away with the leg work to find the correct contact and contact information due to the research that is done by DiscoverOrg.
- DiscoverOrg does a good job of gathering "mostly" accurate customer information by organization, which allows the user to reach the customer relatively quick.
- DiscoverOrg does a good job of providing relevant customer and company information. which provides the user inroads and awareness of the customers issues and current environment.
- DiscoverOrg integrates well with Salesforce.com, which allows the information to be transferred seamlessly with this CRM.
- DiscoverOrg segments customer access, therefore requiring additional costs for broader departmental information.
- Now that DiscoverOrg has acquired ZoomInfo, I would love to be able to access this information as well.
- Complete and comprehensive data.
- Updated information on customers and companies.
- Helpful customer service team.
- Organization charts are a bonus!
- I have had to modify the search filters, sometimes I have to do this over and over.
- Filters for the "Scoops".
- API to Salesforce for automatic importing of accounts and contacts
- Email and Phone information for prospects
- Finding new accounts to prospect and being able to filter based on metadata
- Contacts aren't 100% current
- Email addresses aren't always right and phone numbers not always right
- API crashes sometimes when doing imports
- Integration with Salesforce: very easy to automate the adding of new or unlisted accounts.
- Subscription services: sends daily alerts on changes within organizations of interest.
- Updating account information (new employees, number of employees, change of address, etc.).
- Contact information within accounts is sometimes very outdated or minimal.
- Opportunity Alerts: many times when companies are "surging" on a particular topic or area of interest it is after they have already completed an evaluation.
- It quickly slows you to see whether it is going to have access to what you are looking for or not, so at least a lot of time is not wasted.
- The search feature in being able to type in a company name or individual name is nice because it might still pull someone up from a previous company and there might still be a cell number provided.
- The sort feature with data is nice in being able to sort by name, title, etc
- The information provided is very hit or miss and often times inaccurate.
- Titles listed in discover.org are usually not the same as titles on individuals LinkedIn.
- Sometimes it is so fast to pull a company up while you are searching and it is nowhere near the company you wanted.
- Up to date info on employees, company initiatives and job functions.
- It is really easy to find new contacts and import them into our CRM.
- The integration with our CRM makes it very easy to navigate back in forth between DiscoverOrg and our CRM.
- Some of the advanced functions seem complicated.
- Could provide more on-demand training.
- DiscoverOrg provides lead contact information that is supposed to have been verified by their reps within every 90 days, in order to ensure accurate data.
- DiscoverOrg provides the ability to connect with major CRMs and marketing automation tools for streamlined lead data importing.
- DiscoverOrg provides a simple user interface with the ability to filter by company, leadership, geography, and many other criteria that are necessary for effective data driven sales operations.
- DiscoverOrg leads are frequently inaccurate, and the party line that these leads are all being verified every 90 days is simply not accurate. Quite frequently, the leads are found to be very old data. On numerous occasions, the lead information would not have been accurate for several years (sometimes even more than 5 years old).
- DiscoverOrg does frequently add more leads to their system, but the data quality is an issue with the new leads as well. Users are left wondering what data to trust. Trial and error gets old when you're trying to reach the right person at the right time with the right message, and the data you are trusting is not dependable!
- DiscoverOrg has to compete with a plethora of other vendors that do the same thing, and they haven't demonstrated a truly significant differentiator that sets them apart from the competition.
DiscoveryOrg does a fine job of providing a relatively simple to navigate repository of lead and company data. They could invest a great deal more in providing a supplemental tool for scraping data from resources like LinkedIn, which, by and large, is considered the most up to date resource for gathering intelligence on lead data. The problem is that even with more functionality in this regard, the most important contact information is still not always available.
1) For sales people it is a place to identify potential contacts/leads, gather intelligence about an account, and update our CRM with new relevant, contact information. This helps us by shortening the time needed to look in many places for the same information as well as begins the process of finding out relevant information to use on a sales call.
2) For marketing it is used as a tool for list building (for e-mail campaigns and to upload en masse to the CRM) as well as to keep account data properly maintained and clean. While not perfect, the information is significantly better than stock information provided by our CRM (HubSpot.)
- Demographic data for companies tends to be highly accurate, along with hierarchy, etc.
- The ability to navigate and get to various bits of information is really useful.
- Uploading information into the CRM is simple with one click, and other sites are highly accessible (for example, clicking through to a contact LinkedIn page)
- Response times when bad/faulty data is found are relatively quick (
- The ability to filter and create lists can be a bit challenging. This is partly due to the way organizations are structured -- from company to company a VP = Director = SVP, depending on industry, size, etc. so when trying to create a list you often have to pare down the results pretty significantly
- Company hierarchies are for the most part inaccurate past the top 2 layers of an organization.
- It would be nice if the scoops were expanded. 1) Be more "filterable" (they have a search filter but returns very little for my searches). As it stands you have to scroll through endless updates on various employees leaving/coming, non-relevant "news", and "high-level source indicates X" - it would be good to be able to filter by topic or filter out certain types of information with a few clicks. 2) Link to the announcement and/or source of the information more frequently (where appropriate - for example, merger announcement or press release on fiscal reports, etc.), and 3) differentiate between "source" info, and reported publicly info
It can be challenging in the training space as there is no clear information beyond the formal systems of what might be in place as well as who some of the key contacts might be. This is a very difficult thing, though, as every company seems to take a different approach.
- Good connection to Salesforce
- Helpful technical support
- There's a really high turnover of customer success managers. In a single year we were assigned three different customer success managers
- Their customer service and contract policies are unethical. They aren't clear on terms, hiding renewal language in the contract, that they then used to bully [us] into renewing.
- Very limited communication from customer success managers about the relationship, the use of the product, and no communication or notice about renewal before sending a bill and demanding payment for an increased price.
- Limited access to different industries. When we attempted to adjust our target market, their availability of industry data left us hamstrung and we didn't get much out of the second half of our year-long engagement.
- Contact info, including where individuals sit in the company hierarchy and where there HQ is.
- Reliable numbers and position titles.
- A streamlined interface that allows for import directly to your CRM.
- Though they have a lot of contacts, more would add value.
- Ability to upload as prospects into tools such as Outreach.
- ACCURATE DATA
- Easy to use
- Quickly export to Salesforce
- Research support
- SMB businesses don't have as accurate of data
- At times, some contact information is locked even if they are in a department that we have access to
- No notifications when an exported contact has changed organizations
- DiscoverOrg displays the last updated date for each contact, which is very helpful.
- Pulling contacts into a CRM is extremely easy with DiscoverOrg. I personally use the Chrome extension to pull contacts and companies into Salesforce. It's extremely easy to research prospects via LinkedIn and pull them into Salesforce all through this extension.
- If you find any incorrect information for a contact or company, it is easy to send in a "fix-it" request. The DiscoverOrg team will contact you when the mistake is resolved, as well as offer more information on the contact or company. The follow-up of the DiscoverOrg team is amazing.
- I will find a company title that is incorrect, but this is very rare. I have found maybe five mistakes in the names of the hundreds of companies I have researched.
- Overall accurate contact info for leads, both at a high level and day-to-day level within the company being targeted.
- Great org chart showing the chain of command and who each person reports to.
- Scoops are pretty accurate, and can confirm suspicions of new projects that are starting up.
- Scoops could be reported quicker
- Data could always be more accurate. It's not bad, but could always be cleaned out a little more thoroughly.
- Org charts could be a little easier to understand as far as what department each individual's role ultimately falls to on an executive level.
Smaller companies are lacking in leads some of the times. Scoops are really nice, but I definitely wouldn't buy this if that is your main driving factor.
- Very good and clean contact data
- Customer service is exceptional
- Constant product changes and contact refreshes
- Amount of contacts for smaller companies
- Integration issues with converting phone numbers into Salesforce.com
- DiscoverOrg is a great prospecting tool. It gives you a top to bottom look of a company's team.
- DiscoverOrg is very user friendly and makes it easy to operate through a company's team.
- DiscoverOrg has a great implementation team that made the transition over smooth
- There appears to be too many blocks in the way of reaching who we need to reach.
- It doesn't always have the proper location for companies
- It needs to integrate better with Salesforce
DiscoverOrg Scorecard Summary
Feature Scorecard Summary
DiscoverOrg is a sales and marketing intelligence tool used by the top technology vendors, staffing companies and consultants targeting IT, finance, marketing, engineering, technology and product development departments of Fortune-ranked, mid-market, and SMB companies in North America and Europe.
Offered in the form of a constantly refreshed database, DiscoverOrg specializes in mapping out the org charts, including verified email addresses, direct-dial phone numbers, reporting structure, new projects and initiatives, and technology installed base. Each of the decision makers in the DiscoverOrg database are updated and refreshed by the company’s team of in-house researchers at least once every 90 days, enabling customers to reach the right person at the right company with the right message. DiscoverOrg says it is committed to creating a family of integrations with top sales enablement tools to support their customers' full technology stack.
DiscoverOrg Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
DiscoverOrg Technical Details
|Supported Countries:||North America, Global|