Yesware

Yesware is best suited when I'm in touch with a prospect and want to know if they've receieved my email and how consistantly they are viewing that information in that email. That helps me gauge how serious the prospect is and if they're even interacting with the information I've sent them.

It works for my company and my problems. If you need a Sales CRM you can go for higher-end products that will give you what Yesware gives along with other stuff.

Wherein we had specific problems we wanted to solve.
-We needed a solution for a smaller team within our bigger sales team.
-We needed a solution to be easy to use point and click and did not require any setup.
-We needed to have a better solution to YAMM.

Very well suited for prospecting. If a prospect opens your email 10 times in a day or clicks something a ton of times in a week, that’s a hot prospect. If you send a proposal with pricing and they keep looking at the page(s) with pricing and you hear nothing, then you know that your deal is possibly at risk.

I originally thought that the email tracking was the main reason to get Yesware, but in fact, the templates are the best service it offers. We save so much time drafting complicated emails by having a template that we can build/use. It is worth the money for our department for sure.

Yesware has had the best deliverability of all the email senders I've used (beating Mixmax, Apollo, GMass). Yesware is perfect for sales teams sending outbound. It's not well suited for sending marketing campaigns/newsletters. It's great for startups/SMBs/early mid-market companies on the Premium team for sales teams <10. I haven't experienced the enterprise option, but for small teams it's hard to beat.

Very well suited for prospecting, outreach, tracking in SF
Less appropriate for internal tracking (sales people don’t care to see who viewed something if sending internally)

Yesware works well and if you're just looking to track who's opening your emails, it's fine.

I found Yesware to be most effective when I was in correspondence with a client and received notifications that they were viewing our email thread. It allowed me to call them and anticipate that our conversation was already on their mind, and I had their attention/wasn't disturbing them.

I haven't had to use their support features personally but I do remember our analysts appreciating their support and communicating that they always had issues addressed by Yesware's support team.

Email tracking is very useful, and it is great to use during follow up campaigns. It gives us insight on who is opening our emails, how many times, etc.

I've used support once, they were very fast to reply but couldn't fix my situation unfortunately.

Yesware is best suited for sales departments where they need to keep a track of all the emails so that they can conclude whether emails have been opened or not. Users cannot give silly excuses once they have read the email. People on higher positions can keep a track of customers as well as employees.

Because it deserves this rating. The features and functionality provided are great. Our Sales team is very satisfied with this software as it integrates very well with our other software like Outlook, Salesforce, etc. Yesware provides great follow up with customers, which is essential for sales. Meeting scheduling is also flawless.

Yesware was a stepping stone to a more in-depth technology tool for us to use to share templates and cadences with our team. There was a lot to be desired in terms of functionality and Salesforce integration. If you have a smaller team this may be more cost-effective than some of their competitors, but overall, it was not a great system for us.

The Yesware platform is not very user-friendly. Their support was fine, but overall the system was frustrating to use.

When building a sales program and teaching two employees. Yesware enabled us to build out standardized campaigns that streamlined the way they conduct outreach. It also made us have to provide less training for the team. We were able to book a significant amount of business in a short amount of time thanks to Yesware.

They got on a call the second we ran into an issue and also were very responsive when we we needed a trial extension.

Yesware is perfect for one too many emails. It does allow for fields to be pulled from SFDC to personalize it a bit. However, for strategic emails, the one-off cannot be supported by automation. Tracking is still great though.

Yesware's support is outstanding.

For any sales, business development or even HR/recruiting professionals, Yesware gives consumers the ability to track how effective your messaging is via open rate, click rate, response rate, etc. While the open tracking feature that Yesware is most known for is valuable, the mail merge function works wonders when sending email blasts that can easily be customized based on certain CSV formatting (I personally use it to fill in their name, company, title, and short description of their role and how it relates to our products/services). Yesware has made the volume-based email approach more personal in comparison to what a computer could do and overall has increased my efficiency and productivity when prospecting into new accounts/contacts.

The Yesware customer support team has helped troubleshoot issues with my Outlook plugin - the agent was quick to respond and resolve my inquiry.

Yesware is great when interacting with clients and prospects on a day-to-day basis. Yesware allows you to better understand how engaged your email recipients are and see real-time stats on their open rates. Yesware enables users to schedule emails to ensure your prospects are receiving your emails at the most opportune time to read them.

Yesware has been able to handle any tickets that we had to send through from a day-to-day support question as well as a solution-based question that goes much deeper. We felt they were really honest with us as well when it comes to their SLA and what we could expect.

Yesware is the easiest way to send and manage email campaigns. It's so simple to set up and only takes a few minutes. I've used other systems in the past that are so difficult to manage, Yesware is the best by far.

Anytime I have had a question or need Yesware has been very responsive with getting an answer. I cannot think of a time they haven't provided me with the solution I need.

Small teams without a defined outreach process. Great for one-off emails that are hyper-specific.

I never engaged with support so I do not have a comment towards this.

I think Yesware is greatly suited in a cold calling, sales environment, specifically one with a short sale and minimal followup. This allows a sales rep to follow up with their leads and get a better insight into partner interest. It is not well suited for tracking marketing email opens as the accuracy is off.

When glitches happen they do email me which is nice, however, glitches happen more and more often. I wouldn't say I'm communicated with regularly about everything.

An easy service to use with a free version that gets most of the work done especially for SDRs and AEs

Did not use the support team.

Sometimes the timing just is not right for a potential merchant to move forward the sales process. When the Yesware alert pops up and tells me that they have opened an email/clicked a linked, it lets me know to move that lead to the top of my list. Also the analytics allow me to compile a list of success email templates

Well suited for any team that needs to log email communications and have a template library to resort to. Also, it is easy to share templates across the team for best practices, as well as build 1:1 drip campaigns for a personal experience without the manual work of writing new emails every time.

Yesware is helpful when you are in a sales or prospecting role. I would not find it helpful if I was only working with internal employees at a company.

If you send mail merge campaigns it is necessary. The need that other platforms are missing to save templates and CSV contact lists is prevalent here. There is no need for other platforms to integrate into Yesware, despite some of its competitors requiring it. The ase of download and linking to Gmail is invaluable. It would not be necessary if a company or individual is sending less than 100 emails in a day, but for a company that is in SaaS and sends multiple hundreds of emails in a day, it is entirely needed.

Its a great price for all of the functionality we have. I am a huge fan and definitely recommend.

For automating email out reach, and then planning some strategic cold calling/other prospecting activities around that outreach. Its a very good tool for that, freeing up time for cold calling and targeted LinkedIn messaging. Generally, all top of the funnel like activities and then the next stage where prospects need some nurturing - Yesware helps to automate those early stages of the sales process.