1. Home
  2. Remote Monitoring and Management Software
  3. ConnectWise Automate Reviews
  4. User Review of ConnectWise Automate
ConnectWise Automate Review
December 27, 2017

ConnectWise Automate Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Automate (formerly LabTech)

  • One single location for all data (for NOC)
  • Easily scalable
  • Enforces consistent workflows (once the are configured)
  • Support often takes days if not weeks to respond
  • Constant attempts to upsell us on other products
  • Typically we are told changes to the program will require us to pay them more $
  • N-Able
Automate is superior to N-Able in every way. Once SolarWinds purchased/obtained N-Able the product grew stagnant, which is why we moved away from that platform. Even now (several years later) I feel that there is no comparison of Automate to N-Able as Automate is much farther advanced, featured and cost-effective.
This is the ideal program if you are already using ConnectWise (Manage), but not a stretch as ConnectWise purchased LabTech (now Automate) so the programs are really one in the same. The more clients an MSP has, the more value that this program provides. However, the hosted option of Automate (instead of on-premise) is astronomical.