Overall Satisfaction with ConnectWise Automate (formerly LabTech)
- Remote access
- Alerting on issues
- Integration with ConnectWise
- Quick access to system logs
- Patch Management
- Ease of implementation
- Script library updated
When we looked at Kaseya it required even more setup than Labtech at the time and we did not feel we had the resources to implement it. We still feel we made the right decision selecting Labtech over Kaseya. At the time we were using Zenith InfoTech which is now named something else I believe.
Evaluating ConnectWise Automate (formerly LabTech) and Competitors
Request longer than a 30-day trial and also request more assistance in the setup process. I would also have a dedicated team to put the software thru its paces and set up some test workstations to create failures on and review the time before the alert is sent. I also know more about how the RMM tools should work and would be able to have more questions than when we first started.