TrustRadius
Automate - the fastest way to improve productivity and client satisfaction for MSPs
https://www.trustradius.com/system-monitoringConnectWise Automate (formerly LabTech)Unspecified8.3105101
Derek Schroeder profile photo
December 27, 2017

Automate - the fastest way to improve productivity and client satisfaction for MSPs

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Automate (formerly LabTech)

  • Product selection
  • Product deployment and configuration
  • Customer support / Help desk
  • Turnkey managed services
Automate is an extremely powerful application for MSPs to manage servers and workstations as well as automate tasks. Scripts can be designed and deployed for anything an engineer can think of. Instant remote access to workstations. Instant reporting on hardware and report building via "Searches".
  • Management of servers and workstations. Organized by client and location for ease of use.
  • Remote access is unparalleled, one button click and the computer is up with very good refresh rate.
  • Scripts and automation are easy to create and perform. Automated reboots of servers / workstations make management easy.
  • Steep learning curve, program can be very intimidating when initially configuring and deploying.
  • Software version upgrades can become a bit clunky and "undo" some progress. Recent version upgrade revamped entire Windows patching system and required setup from scratch.
  • Limitations on hardware monitoring, especially for hypervisors with VMWare.
Formerly used N-Able as monitoring system but it was not being updated at a proper pace. Automate surpassed it in regards to features and customizability. Automate allows remote access and Windows patching without purchasing additional licensing.
Automate does not really perform project management. It is an MSP tool for monitoring servers and workstations. It can be used to deploy software and scripts to assist with projects. In that sense, it could be a project tool, but it does not manage projects in any way.
Automate is a far superior software with more features built-into the application without extra costs. There is an annual convention designed around improving the usage of the software. MSPs are highly recommended to attend to get the most out of the software. It takes years before one can utilize the software to it's intended level.
Any MSP should investigate this software, as a former user of N-Able, LabTech has much more automation and is feature rich. It literally takes years of use to scratch the surface of its possibilities.