ConnectWise Control is the best remote control and management software on the market - period.
July 31, 2017

ConnectWise Control is the best remote control and management software on the market - period.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control

[It's] Used by our technicians. It provides remote access to servers and PCs. It allows us to function more efficiently and enable excellent service delivery to our clients. It is fast and is able to control a wide variety of operating systems. We thoroughly enjoy working with the product and would recommend it to anyone looking for a fast, effective solution to remotely manage client infrastructure.

Pros

  • Seamless upgrades when updates are available for the product.
  • It is quite fast, and very responsive (we use the hosted version).
  • The ability to chat, use the whiteboard, incorporate audio, transfer files - these are all very nice features we use everyday.

Cons

  • The resource utilization on some older machines, or PCs with <2GB of RAM or a single core is quite high. There are usually multiple threads of the access client running, which consume at least 60MB of RAM.
  • We used to poke holes in client firewalls for RDP access, which was a security risk. We have saved a bunch of time by using CWC.
  • Centrally managed console is very helpful for multiple techs to know who is doing what - we use the auditing function extensively and have been able to instill a sense of accountability in our Engineers, which helps them be more efficient and thoughtful when doing maintenance on their schedule instead of the clients, for example
  • The meeting functionality is great, but we only use it internally - was able to cancel another service. The lack of phone conference bridge support is the only thing holding us back from cancelling our WebEx subscription - not all of our clients are tech savvy enough to use a speaker and mic, bluetooth headset, etc.
AVG Managed workplace, but it was a glorified RDP wrapper. Straight RDP access via client firewall pinholes, using mRemoteNG. None of these compare to CWC
I cannot think of any scenarios where it would not be a suitable product for remote access.

ScreenConnect Feature Ratings

Remote Administration
9.3
Screen sharing
10
File transfer
10
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
9
Session record
9
Annotations
9
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

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