ConnectWise Control empowers small business.
July 31, 2017
ConnectWise Control empowers small business.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control
ConnectWise Control is used by technical support staff to provide instant support to clients. It improves response times and eliminates time lost due to traveling from client to client.
- Connection response is excellent. Even on slow connections, lag is minimal.
- File transfer is easy and quick between host and client.
- Interactive tools allow you to graphically show clients on their screens where they are doing something wrong.
- The built-in VOIP solution allows you to communicate with clients without the need for costly telephone calls. Frees up telephone lines of both parties and allows for longer sessions that may involve client training.
- Reporting allows us to track what each technician did, for whom and for how long.
- I'm sure they'll come up with new features, but as for a support tool, it has everything we can think of.
- Efficiency of support staff has increased 100%.
- Collaboration makes it possible for experienced technicians to assist the newbies when they hit a snag, without leaving their desks.
- Fewer technicians are required to service the same number of clients.
I have used just about every remote connection product out there, TeamViewer, RDP, VNC, Logmein, etc. Among the products that offer the same performance and features, ConnectWise Control is the most cost-effective. They are also in constant development, introducing improvements and new features on a regular basis. While I stopped using LabTech, which uses ConnectWise Control as their default remote desktop product, I have continued to use ConnectWise Control.