ConnectWise Connect is instrumental in our growing RMM business
Updated October 27, 2017
ConnectWise Connect is instrumental in our growing RMM business
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
Our company primarily provides RMM (Remote Maintenance and Monitoring) services to companies in a broad range of industries. We started out using Screenconnect a couple years ago, and have continued when they merged into ConnectWise. Our whole company uses the software to provide support to customers, take part in webinar meetings, and remotely maintenance systems.
- ConnectWise has powerful commandline access, allowing quick direct access to the controls of connected computer.
- Encrypted storage of user login credentials, makes accessing client computers easy and secure.
- Easy to use on-line interface makes managing and accessing client systems fast and simple.
- ConnectWise needs a function for clients to control access. Allowing customers the option to disable access to their computer temporarily without having to re-install the client software.
- ConnectWise Connect has increased the ticket close rate for our technicians by facilitating easy, quick access to multiple systems simultaneously.
- The remote unattended access features of ConnectWise Control has allowed our company to expand our RMM services and support a larger volume of customers; increasing revenue in that department.