ScreenConnected to Better Efficiency
Updated October 30, 2017

ScreenConnected to Better Efficiency

John Huber | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We are technology consultants that support numerous SMB clients remotely. We use ScreenConnect constantly to view our clients' computers for installations, maintenance, and troubleshooting. It is an invaluable tool, particularly for users in a remote site and home office situations.
  • Smooth reboots and reconnects. Almost never lose connection after reboot. Plus, the ability to reboot into Safe Mode is a great feature. Not something we could ever do through RDP, even with VPN tunnels to our clients.
  • Access the command line of the remote computer. Allows us to easily view IP information and run commands if necessary.
  • Serial numbers/service tags are easily accessible. This allows us to track down computers in the case of conflicting documentation.
  • Provide private IP addresses automatically. That would eliminate the need to invoke the Command Prompt.
  • Display current users' Computer Names when "waiting for a license" prompt is displayed.
  • The cost of the software has allowed us to purchase more licenses than we had with a previous product. This eliminates technicians waiting or fighting to get a session. This allows us to better help our clients. The increased client satisfaction usually leads to more revenue through referrals and recurring business.
  • The high availability and multiple licenses eliminates wasted time for our techs, which directly impacts the bottom line.
  • Technicians using multiple sessions allows them to multi-task during high volume periods, which leads to happier clients.
ScreenConnect offers so many more features than GoToAssist. It is also priced more reasonably, which has allowed us to purchase multiple licenses and eliminate wait times.
Screenconnect is great for all the aspects that we use it for. [It's] Good for a quick connection to a computer that we already have set up with it. It is also very easy to assist end users to connect to us and set up a permanent connection so that we can help them in the future. We have not really run into any scenarios where it is not well suited.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

Using ConnectWise Control (formerly ScreenConnect)

We used Go To Assist in the past, however we have now been using ConnectWise Control (Screen Connect) for over a year. The features available and ease of use make it a far superior product to anything we've used in the past. Our lead support technician has also made numerous requests for modifications or explanations of features, and your tech support is always responsive and well-informed.