We switched to Connect Wise
November 27, 2018
We switched to Connect Wise
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
It is used primarily for remote diagnostics of CCS clients. Most of our clients are several hours of travel away from our location. We have even ended up using ConnectWise Control for computers within the office rather than walking to the computer or to facilitate comparing vales on one computer monitor verses another. We were unhappy with the product we had used for years, costs kept rising, and when the annual license was coming due, we tested ConnectWise Control and ultimately switched.
- Copying files (which the previous product would not do).
- Much more added capability: lower quality for slow connections, screen shots
- Speed is good, some product we tested over the years had a lag in mouse movement.
- At this point, we have no suggestions.
- Saves travel, speeds diagnostics.
I'm only using ConnectWise Control.