Quick Points
Mike Hoover | TrustRadius Reviewer
November 27, 2018

Quick Points

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use it in our support department to help our users with various computer issues.
  • Deployment of files and/or tools
  • Smooth reboot and reconnect; also recovery of dropped sessions
  • ease of use from the end-user perspective; they don't have to be very technical
  • Easier deployment of unattended access
  • Ability to share control with multiple users
  • Add audio to meetings
  • improved ability to support users while costing less than other alternatives
Easier to configure, deploy, and use while costing less. Can't get better than that/
Providing technical support to end-users is the best application of ConnectWise. Using ConnectWise as a meeting tool is perhaps not as well suited, but could be if audio was added.

ConnectWise Control Feature Ratings

Screen sharing
7
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated