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Quick Points
November 27, 2018

Quick Points

Mike Hoover | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use it in our support department to help our users with various computer issues.
  • Deployment of files and/or tools
  • Smooth reboot and reconnect; also recovery of dropped sessions
  • ease of use from the end-user perspective; they don't have to be very technical
  • Easier deployment of unattended access
  • Ability to share control with multiple users
  • Add audio to meetings
  • improved ability to support users while costing less than other alternatives
Easier to configure, deploy, and use while costing less. Can't get better than that/
Providing technical support to end-users is the best application of ConnectWise. Using ConnectWise as a meeting tool is perhaps not as well suited, but could be if audio was added.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
9.5
Screen sharing
7
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated