Best business decision/purchase we ever made
November 27, 2018

Best business decision/purchase we ever made

David Lloyd | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

ConnectWise Control has changed how we support and communicate with our clients, allowing us to provide instant support and allowing us to grow our business. As an outsourced IT provider, ConnectWise Control is a core part of our business of remote support to hundreds of clients servers and desktops. The triggers, extensions and command options are both powerful and flexible and over time we have been able to request features or program our own solutions to incorporate ConnectWise Control to answer out needs. We previously used RAdmin and LogMeIn Rescue, but were frustrated by the difficultly of connections and licensing limitations. Control Unlimited was the answer and was the best decision and purchase we ever made. I still like the name ScreenConnect better as Control has been found intimidating to the end user, but from an IT Host perspective, that is what you get.... Control.
  • Toolbox is invaluable
  • Connections for any device has allowed more freedom as I am not tied to my desk. The iOS client is just as easy to use as a desktop.
  • Command and Command Toolbox allows us to runs scripts and commands without connecting to the client and has opened to door for faster support through Powershell and CMD Commands.
  • The Host Pass is a fantastic way to allow 3rd party support or end users temporary access to a Guest PC and is used frequently.
  • I appreciate the constant updates and improvements. There are about 5+updates a year and each one is better than the last.
  • I am always thinking about that... I will let you know if I think of any.
  • We have been able to increase our response times and support more clients resulting in 35% increase in support revenue
  • The Triggers has allowed us to build a monitoring service that we offer to our clients as a service with recurring fee.
  • It has definitely strengthened existing customer loyalty and has bought us new clients.
The unlimited license and housing our own server were key for us. Radmin required to much pre-setup and had to open ports in the router. LogMein Rescue was slow and limited licenses with high monthly costs. Control has no limits and being able to connected to thousands of guests instantly and creating Support sessions simply and fast have won our loyalty and praise.
I can see this being a tool for both very large and small support shops.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10