Say Yes to ConnectWise Control
January 08, 2019

Say Yes to ConnectWise Control

Taylor Siegrist | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We deployed ConnectWise Control to handle workstation remote management across our organization for over 3,500 machines. The helpdesk primarily uses it for support and maintenance. The View tools are useful for troubleshooting networking issues with remote users, especially when we need to reboot a router or make sure the proper cable is plugged into the correct port; we can see what they are seeing through their smartphone.

We also use Control to allow for vendor access to select servers for maintenance, development, and project implementation.

The infrastructure team uses all these tools, as well as the remote command tools, especially the new Backstage feature that gives us access to remote powershell and admin cmd prompt. Occasionally, we host meetings with ConnectWise as well.
  • Remote desktop support - fast and reliable.
  • Remote command tools - powershell and admin cmd prompt.
  • Access groups - it's easy to control access by group of machines or servers, even OS.
  • Sometimes over long sessions, the client freezes and I have to reopen it.
  • Increased efficiency through simple, reliable, and quick way of connection to end-user workstations.
Great price point and feature set.
Simple to setup and configure; we deployed in a few days for thousands of endpoints.
It's well suited for remotely controlling and troubleshooting workstations or servers.

It's probably not the best solution for hosting meetings.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Session record
Monitoring and Alerts
Multi-platform remote control