TrustRadius
ConnectWise Control Review 6 of 512
User Review: "Say Yes to ConnectWise Control"
https://www.trustradius.com/remote-desktopConnectWise Control (formerly ScreenConnect)Unspecified8.5793101
Taylor Siegrist profile photo
January 08, 2019

User Review: "Say Yes to ConnectWise Control"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We deployed ConnectWise Control to handle workstation remote management across our organization for over 3,500 machines. The helpdesk primarily uses it for support and maintenance. The View tools are useful for troubleshooting networking issues with remote users, especially when we need to reboot a router or make sure the proper cable is plugged into the correct port; we can see what they are seeing through their smartphone.

We also use Control to allow for vendor access to select servers for maintenance, development, and project implementation.

The infrastructure team uses all these tools, as well as the remote command tools, especially the new Backstage feature that gives us access to remote powershell and admin cmd prompt. Occasionally, we host meetings with ConnectWise as well.
  • Remote desktop support - fast and reliable.
  • Remote command tools - powershell and admin cmd prompt.
  • Access groups - it's easy to control access by group of machines or servers, even OS.
  • Sometimes over long sessions, the client freezes and I have to reopen it.
  • Increased efficiency through simple, reliable, and quick way of connection to end-user workstations.
Great price point and feature set.
Reliable.
Simple to setup and configure; we deployed in a few days for thousands of endpoints.
It's well suited for remotely controlling and troubleshooting workstations or servers.

It's probably not the best solution for hosting meetings.

ConnectWise Control Feature Ratings

Screen sharing
9
File transfer
6
Instant message
3
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
2
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Remote Active Directory® management
1
Centralized management dashboard
6
Session record
6
Annotations
5
Monitoring and Alerts
5
Multi-platform remote control
8