ConnectWise Control is a great value
January 08, 2019

ConnectWise Control is a great value

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

As an IT Consulting Organization with a focus on Managed IT Services delivery to a variety of clients, we rely on ConnectWise Control for quick & efficient remote access to many devices. We've found it to be well priced and include competitive features. In addition to using this for access to our clients, we also use it for remote access to our own company-owned devices.

Pros

  • Simple to deploy, including silent installations
  • Intuitive management interface
  • Remote sessions work smoothly and quickly

Cons

  • Grouping devices has more of a learning curve than other solutions
  • Unclear about granular permissions per group/site/customer
  • Increased efficiency of our technicians, as the tool is easy to use once deployed.
  • Lower soft cost than some alternatives as the cloud-based ConnectWise Control is extremely reliable.
  • Lower operating cost compared to alternatives. It is priced very well.
While the Bomgar appliance has been quite reliable and only requiring an occasional reboot, ConnectWise Control has been 100% reliable. Bomgar was complex to set up, however, the ongoing management isn't overly complex. ConnectWise Control can integrate with Office 365 for login purposes which saves time when managing Control users. They both offer admin privilege escalation for the remote Windows workstation which is crucial. Control is much better priced than Bomgar.
ConnectWise Manage, ConnectWise Sell (formerly Quosal), Kaseya Virtual System Administrator (VSA)
ConnectWise Control is great for corporate and consulting organizations who need secure remote access to a variety of devices (PC, Mac, smartphone). ConnectWise support is one of the best I've worked with in over 15 years of IT consulting. I might not use this for personal use, but they do offer that as an option. It's designed for company IT departments or MSPs to use, and is a great fit.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

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