ConnectWise is a Swiss Army Knife for Your IT Team
March 20, 2019
ConnectWise is a Swiss Army Knife for Your IT Team
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use ConnectWise control as a means of support for all of our end users as well as the convenient ability to quickly remote into physical servers if need be.
- I like the ability to use plug-ins that allow for more detailed information about the computer I am monitoring.
- The chat ability has helped greatly with ticket resolution as sometimes the end user does not always monitor their e-mail.
- Organization is great as we use the software to support remote site machines as well.
- The ability to remotely deploy software and run commands without being on the machine is a great feature!
- When "ending" a connection, please provide full details of what exactly this will do and several prompts so that the user completely understands. I've had to remove this option from even the technicians as they were ending connections and removing the machine from the list of computers we can connect to.
- Please allow for more real-time monitoring via preview. A low-resolution stream would work as we can see if there is activity without having to refresh constantly. Also, allow for a more high-resolution snapshot in this area in case we want to see what the end user is doing without having to connect to them and possibly disturb their workflow.
- The main benefit has been remote support. Being able to instantly connect to end users and assist them has been absolutely invaluable. I don't think we could go back to an over the phone method after this.
- Being able to rapidly connect to servers while I'm on the go has been a great tool as there have been several occasions this was needed.
Our organization primarily used VNC before purchasing, but I've used Symantec PC Anywhere, GoToMeeting, ChromeRemote, TeamViewer, and LogMeIn. While Symantec was useful and LogMeIn has decent organization, ScreenConnect has by far been the most impressive regarding its interface and features. It's incredibly easy to use and customize if needed.