ConnectWise Control is a perfect fit for IT consulting firms.
March 20, 2019
ConnectWise Control is a perfect fit for IT consulting firms.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use ConnectWise Control in three areas. Primarily we use it for desktop support and customer training. We also use it for sales demonstrations. Our clients are mobile and travel internationally. Using ConnectWise Control, we can support them overseas, on demand. In the training role, we are able to project ourselves into remote classrooms for live demonstrations or one-on-one. In the sales demonstration role, we do pre-sales demonstrations using the clients' own equipment, resulting in a more compelling demo.
- Multi-screen support is excellent. Connecting to remote machines with multiple monitors with different resolutions has been flawless for us.
- ConnectWise Control is easy to set up for remote Mac and Windows users. Our clients are not particularly tech-savvy and we seldom have problems getting them connected.
- Persistent remote connections to servers are easy to set up.
- We self-hosted ScreenConnect for many years before switching to the cloud version of ConnectWise Control. We like the ease of use and reduced maintenance required from the new cloud version.
- If the remote user is streaming video or has live animation on-screen, the connection can lag significantly. I'd like to see a way to address this somehow.
- Linux support works, but is a little tricky to get running under Java.
- We are a mobile business and do nearly 100% of our work from remote. Without a tool like ConnectWise Control, we could not operate.
- ConnectWise Control is in the sweet spot of features and price for us.
We initially chose ScreenConnect because of the option to self-host with a perpetual license. It served us very well, with many more features and easier use than VNC. Other competitors had monthly subscription fees and didn't offer enough features to justify the higher prices. When the product was purchased by ConnectWise, the change in license model made sense. Our mobile situation made it easier to use their cloud subscription than to continue hosting our own server.