Helps allow quicker problem solving
May 10, 2019
Helps allow quicker problem solving
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
It is being used mainly by the IT department to deal with user problems, updating local software and downloading files to and from various computers throughout the company.
- Allows me to select a particular screen when a user has multiple screens.
- Moving files back and forth is very easy.
- Easy to update the program across multiple computers at the same time.
- I would like to be able to do file transfers to a computer in the background while not interfering with the local user.
- Able to deal with user problems quicker.
- Cuts down on frustration when you can see the problem.
The fact that it is an internet based product allows me to more easily connect to computers that are not within our network. Most other type programs would require the user to be within the network or vpn into the network.