ConnectWise Manage manages to manage us well
October 22, 2019
ConnectWise Manage manages to manage us well
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Manage
It is being used in both of our offices by all departments. It addresses our need to track tickets, inventory, purchasing, and documentation.
Pros
- Keeps track of tickets with all their documentation and attachments and configurations.
- Has 2-factor authentication for increased security.
- Very good uptime, almost never goes down.
Cons
- When we enabled their new text formatting system for ticket notes, the whole system ground to a crawl.
- Support could be a little faster on their response times.
- It will randomly take a while to load tickets, purchase orders, etc. Not often, maybe once every couple of weeks.
- It's helped us immensely with inventory tracking with its ability to serialize and run procurement reports. Less lost product
- It has helped us to integrate our new office an hour away. Cloud-based means we're both sharing the same database with ease. Allowing us to grow together and coordinate the office with shared resources.
- Autotask, Kaseya Virtual System Administrator (VSA), ServiceNow and Spiceworks
ConnectWise Manage is better than all of them. It's more complete and has a consistent interface across all of its modules. Very easy to filter and find data with Views. I like that it has its own program too, not just a website. I think the program is essentially like a mini web browser anyways, but I like to have it separated out from the rest of my web stuff.
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