Conversica is our star sales rep!
May 21, 2018

Conversica is our star sales rep!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Conversica

The support team itself is great. However, a big frustration from those who administer and support Conversica users is that there are no support documents in Conversica to be able to answer one-off questions. Instead, we have to email our account manager or call support each time to answer a question which can slow down productivity on our end.
We are using Conversica to supplement our sales team touches to help them focus on the hot leads ready to convert. It significantly reduces the administrative work of emailing prospects and customers to gauge how ready they are to speak to the sales rep. Conversica makes the follow-up process of trials, events, webinars, and other key interactions seamless.
  • Awesome customer support and willingness to fit our needs
  • Easy to use dashboard
  • Comprehensive reporting
  • Multiple conversations to choose from to engage woth your prospects and customers
  • There isn't a lot of flexibility with the conversation type
  • The admin of Conversica isn't able to control some admin functionality and you have to go through support (i.e. pausing leads for a period of time in a conversation)
  • Currently there is no support portal or documentation for Conversica, so we have to constantly reach out for support for questions.
  • Greater volume of emails sent and replied to
  • More conversions
  • We also use Conversica to help keep our records up to date (i.e. this person has left but please reach out to x)
Well suited:
Event follow-up
In-trail conversion
Reengaging with prospects