May 18, 2018


Quinton Hamilton | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Conversica

The support has always been there from Conversica, but again too time consuming on our end to really maximize the tool.
Conversica is being used exclusively by our Sales Dept for lead generation and lead re-engagement purposes.
  • The response rate is typically very good.
  • The Account Mgmt team has always been very responsive
  • Managing the dashboard is very manual. Would recommend having reps manage the day to day vs. having a dashboard manager.
  • The character limit on the messaging sometimes limits what you are effectively trying to communicate.
  • ROI was great the first 90 days but diminished as the contract wore on. Too be fair, I do not believe we use Conversica to its fullest capacity but do so would mean to have a dedicated manager from our team, which we simply don't have.
  • I believe Conversica can be a great tool, but it requires a lot of time to plan and execute on a daily basis.
SurveyMonkey, various email marketing platforms
The best use of Conversica for HLP was to re-engage old leads that sat in our CRM for years. The first 3 months we had a high response and conversion rate and it justified the costs. Specifically, we had a few months where Conversica accounted for 10% of our sales.