Contact 100 percent of your Prosepects without Fail!
April 06, 2019

Contact 100 percent of your Prosepects without Fail!

Dan Powell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Conversica

Conversica A.I. (we call her "Miranda") is used by our sales team to be in touch with current YMCA members, former members, and prospective members to share current offers and options at the YMCA. Depending on the customer audience we have different conversations available to help with a buying decision and to ask for customer interest.
  • Miranda completes 100 percent of the work that we ask her to do. When we upload a file of customers to Conversica, Miranda will contact all of them without exception and work to get a reply of "yes" or "no" one way or another
  • Miranda works 24-7 without vacation and she does not make excuses for getting work done. I am always confident that if the customer file we provided was uploaded properly by our team. Miranda will work that list of customers without fail.
  • Miranda is polite and is definitely not spam. If customers say "no" or request a stop to our offers Miranda immediately stops messaging with a polite reply in respect of the customer's wishes.
  • We can customize our messages and the customer success manager at Conversica is always available to assist us with help and best practices for success.
  • We like that Conversica listens to their customer and takes suggestions to heart by incorporating our ideas for improvement into their periodic updates to the platform.
  • We welcome the continued work to allow us to be able to do more customization and the ability to speak in the "voice" of our business.
  • We look forward to when Miranda will be available with the spoken word rather than just by typed word.
  • Great ROI as sales generated from Conversica easily make it worth the cost of this great resource.
Our Customer success manager checks in frequently and is ALWAYS ready to answer my phone call.
I have not reviewed other products.
Conversica helps my sales team to focus on where they can have success. With Conversica there is no cold calling necessary. We are in touch with those customers who have told us that they want to learn more. With about 8% lead generation we are very pleased to work with that pool of prospects to see if our team can get them to a final choice.