Handy CRM tool with Gmail integration and customization
November 07, 2025
Handy CRM tool with Gmail integration and customization
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Copper
Copper is our primary CRM. We use the tool to track potential clients, current clients, and past clients. I love that it tracks through Gmail and keeps a record of email communication. At this time we are a team of one utilizing Copper, but have used multiple users in the past and appreciate the tracking. They are always working to offer additional training and support options. A good tool.
Pros
- Tracks email communication
- Allows customization for the pipeline
- Filters allow for narrowing in on certain activities or tasks
Cons
- Set-up and training were lacking when I started using the platform years ago. Leading to a slower understanding of all of the potential features.
- I'd prefer the option to add additional emails to the system without needing to add a user. For example, the support email in addition to our main CRM user.
- This has allowed me to put all customers into one tracking system and offer multiple layers of follow up.
Do you think Copper delivers good value for the price?
No
Are you happy with Copper's feature set?
Yes
Did Copper live up to sales and marketing promises?
Yes
Did implementation of Copper go as expected?
Yes
Would you buy Copper again?
Yes
Comments
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