TERRIBLE customer service. DECEPTIVE cancellation policy. Avoid.
Overall Satisfaction with Copper (formerly ProsperWorks)
Copper was selected as a replacement for Hubspot as our business grew. It seemed like it offered many of the features that Hubspot's paid tiers do at a fraction of the cost. The integration with G-Suite was the cherry on top. We integrated it across all customer-facing roles and were happy until it came time for us to cancel after a change in business ownership.
Pros
- Seamlessly integrates with G-Suite
- Good UI & strong feature set
- Relatively flexible database
Cons
- ABYSMAL customer service. Slow, rude, and not solutions oriented.
- DECEPTIVE cancellation policy. Will charge you for 2 months after you cancel. IF you can navigate their intentionally difficult cancelation process.
- BIZARRE user management backend that can make it impossible to recover accounts if you switch from G-Suite.
- A tad overpriced and growing, but less expensive than big guys.
- The more users you add, the less it makes sense.
- AWFUL Cancellation policy.
Copper is cheaper than Hubspot if you have a lower amount of users and still need advanced features. However, the TERRIBLE customer service and DECEPTIVE cancellation policy should make you think twice before trying to save a few bucks.
Do you think Copper delivers good value for the price?
No
Are you happy with Copper's feature set?
No
Did Copper live up to sales and marketing promises?
No
Did implementation of Copper go as expected?
No
Would you buy Copper again?
No
Comments
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