Candid CSOD thoughts
May 31, 2021

Candid CSOD thoughts

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Learning Suite
  • Performance Suite

Overall Satisfaction with Cornerstone OnDemand

We're currently using CSOD's Learning Module company-wide as the system of record for all mandatory and compliance tracking. Thru existing partnerships with LinkedIn Learning and CSOD's Content Anywhere the system is also an integral part of our employee and talent management development strategies.

Pros

  • The platform is extremely configurable allowing the flexibility to support multiple business cases.
  • Cost effective.
  • Good reporting functionality.

Cons

  • Help desk processes need to be more efficient
  • Addition of OJT and Observation checklists as part of the Learning Module. You currently need a Performance subscription which doesn't make sense as these are critical training modalities needed on the Learning side.
  • Sometimes it's all about the money to get the level of customer service you expect. Why should you have to pay for a higher-priced support plan to get what I define as expected service levels?
  • Compliance tracking achieved.
  • California grant re-imbursements achieved.
  • Employee development achieved.
Because of its flexibility, the administrative side of the system takes a lot of training to make sure things get configured to expected outcomes. At times this can lead to mistakes being made. I could say it's on the verge of being too extensive; seems like they want to do a little bit of everything instead of picking a core set of functionality they do very very well
CSOD is well-positioned for small to mid-sized companies with standardized processes but tends to have difficulties supporting large international companies with very dementalized processes, languages, etc.

Cornerstone OnDemand Feature Ratings

8.5
Manager tracking tools
8
Compliance tracking and reporting
9
Performance and Goals ()
Not Rated
Not Rated
Plan weighting
Not Rated
Multiple review frequency
Not Rated
Not Rated
Candidate search
Not Rated
Not Rated
Reporting
Not Rated
8.1
Course authoring
Not Rated
Course catalog or library
8
Player/Portal
8
Learning content
8
Progress tracking & certifications
7
Assignments
9
Compliance management
9
Learning administration
9
Learning reporting & analytics
7

Comments

  • Jenna Coleman | TrustRadius Reviewer
    Jenna Coleman
    (Vendor Representative) commented 4 years ago
    We appreciate you taking the time to leave a review. Happy to see that the flexibility of our system and reporting capabilities has been useful to your business needs. I completely understand your thoughts about our different levels of support. One thing I can suggest is networking iwth your peers to troubleshoot or discuss best practices. The CSC is a great resource and we also offer Office Hours to help. Customer service is a major focus for us to hopefully you will see improvement as time goes on. Thank you for being a loyal customer!

More Reviews of Cornerstone OnDemand

  1. Home
  2. Talent Management Software
  3. Cornerstone OnDemand Reviews
  4. User Review of Cornerstone OnDemand