Item: Cornerstone OnDemand
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We're currently using CSOD's Learning Module company-wide as the system of record for all mandatory and compliance tracking. Thru existing partnerships with LinkedIn Learning and CSOD's Content Anywhere the system is also an integral part of our employee and talent management development strategies.

Pros and Cons

The platform is extremely configurable allowing the flexibility to support multiple business cases.
Cost effective.
Good reporting functionality.

Help desk processes need to be more efficient
Addition of OJT and Observation checklists as part of the Learning Module. You currently need a Performance subscription which doesn't make sense as these are critical training modalities needed on the Learning side.
Sometimes it's all about the money to get the level of customer service you expect. Why should you have to pay for a higher-priced support plan to get what I define as expected service levels?

Return on Investment

Compliance tracking achieved.
California grant re-imbursements achieved.
Employee development achieved.

Other Software Used

Articulate Rise, Articulate Studio, Snagit

Product Configurability

Because of its flexibility, the administrative side of the system takes a lot of training to make sure things get configured to expected outcomes. At times this can lead to mistakes being made. I could say it's on the verge of being too extensive; seems like they want to do a little bit of everything instead of picking a core set of functionality they do very very well

Likelihood to Recommend

CSOD is well-positioned for small to mid-sized companies with standardized processes but tends to have difficulties supporting large international companies with very dementalized processes, languages, etc.

Candid CSOD thoughts

Modules Used

Overall Satisfaction with Cornerstone OnDemand