Cornerstone Learning will be the Cornerstone of your Organization.
Updated September 22, 2023

Cornerstone Learning will be the Cornerstone of your Organization.

Tina Pegar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Learning Suite

Overall Satisfaction with Cornerstone OnDemand

We utilize Cornerstone OnDemand to support all learning across the organization as well as offer training opportunities to an affiliated organization. It assigns training based on need of the staff as well as is used for optional training and registration into larger organization sessions when needed. It solves out need for compliance training assignments and tracking as well as support the administration side and professional development opportunities.
  • Automatic recurring assignments are easy to get that refresher training out without needing to assign it fresh each time.
  • Reporting 2.0 makes it easy to write and share your reports with just selected filters. Making it easy for people receiving it to just change what they need to see.
  • Learning Admin Console makes it easy to peek at what is going on in your portal and open up connected reporting when needed.
  • Success Center is a great resource for getting peer answers to questions and learning about the releases and suggesting changes that should be added to the roadmap.
  • Their Product Support can take a long time to respond and/or give incomplete responses so you have to go back and forth to get the correct response.
  • Certifications exist but are in bad need of an update to make them more user friendly as they are the only way to set an expiration date.
  • Reporting 2.0 can have more latency issues then other parts of the system and it is always when you really need to grab that report.
  • We needed a system that would help us switch from all in person training to online content and blended content and it does that with an easy to use interface.
  • In person session scheduling and tracking used to be a pain and the no show rate was high using ILT and having the registration easy to use and have calendar appointments emailed on registration has increased our attendance.
  • Playlists have allowed up to move our learning culture forward as we can connect content by topics and it makes it easy for our staff to pick what they want to take on that topic.
We selected Cornerstone versus Saba during our initial implementation because of the Administrative resources and the easy of use for administering training at the time Saba had a better learner experience in our reckoning. Now they are one company so it seems we chose well. We implemented Workday HCM and there was some consideration on moving to their learning platform but Cornerstone does more and offers a better use experience so we are sticking with Cornerstone Learning.

Do you think Cornerstone OnDemand delivers good value for the price?


Are you happy with Cornerstone OnDemand's feature set?


Did Cornerstone OnDemand live up to sales and marketing promises?


Did implementation of Cornerstone OnDemand go as expected?


Would you buy Cornerstone OnDemand again?


I think CSOD is great for most organizations it does have a hefty price tag so making sure the robustness is leveraged is important when choosing the correct system for your organization. I appreciate that they have quarterly releases so the product is getting updates often versus some other LMSs when that is less frequent.

Cornerstone OnDemand Feature Ratings

Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Compliance tracking and reporting
Not Rated
Corporate goal setting
Not Rated
Subordinate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Performance plans
Not Rated
Plan weighting
Not Rated
Manager note taking
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Rater nomination workflow
Not Rated
Review reminders
Not Rated
Workflow restrictions
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Customized Application Form
Not Rated
Resume Management
Not Rated
Duplicate Candidate Prevention
Not Rated
Candidate Search
Not Rated
Applicant Tracking
Not Rated
Not Rated
Task Creation and Delegation
Not Rated
Email Templates
Not Rated
User Permissions
Not Rated
Notifications and Alerts
Not Rated
Not Rated
Course authoring
Course catalog or library
Learning content
Mobile friendly
Progress tracking & certifications
Compliance management
Learning administration
Learning reporting & analytics
Social learning

Using Cornerstone OnDemand

9600 - All employees and most of our non-employees that are provisioned have access to Cornerstone. There are some regulatory/compliance trainings, some departmental trainings and professional/personal development offerings.
1 - We have a single centralized resources for Cornerstone Support (end user and superuser support) and a network of training administrators across the organization that manage their own training and help to make system decisions. We call it the federated model and it helps to keep autonomy for the training groups but they have the support they need.
  • Certifications for regulatory training with expiration dates
  • Assignments that recur
  • Playlists to connect topical resources together.
  • We use a user form as part of a material to collect job function responses that then assign training.
  • We leveraged forms, form tasks, approval workflows and electronic signatures to collect performance appraisals last year .
  • Teams integration
  • Learn App
We are happy with the product and the features offered.

Evaluating Cornerstone OnDemand and Competitors

Yes - We didn't have an LMS before Cornerstone and instead leveraged manaul processes in PeopleSoft, SharePoint (with some workflows) and Access databases or Excel. We wanted something more automated and easier for the administrator to use. As well as that could host self paced content and track expiration dates for required training.
  • Product Features
  • Product Usability
We wanted it to be so much more user friendly then our other solutions so it could truly be that one stop shop we were aiming for.
I think we did really well and I wouldn't change the process.

Cornerstone OnDemand Implementation

The Cornerstone people assigned to our project were wonderful, we struggled with the "partner" that was assigned to our implementation and they made the process so much more difficult then it needed to be. So, select the partner carefully when implementing.
  • Implemented in-house
  • Third-party professional services
Change management was a big part of the implementation and was well-handled - We did the majority of of the change management with very little coaching from our implementation partner. It went well as our team had a lot of experience in change management.
  • Certifications - Incorrectly configured
  • Understanding functionality options
  • Working with Implementation Partner

Cornerstone OnDemand Training

It was great there were curricula to get me started then I could play in the test environments to figure out how I wanted it to work. They have fully revamped since our implementation ad the content is even better now.

Configuring Cornerstone OnDemand

I think we can configure enough of the user experience to meet our needs particularly with welcome pages, custom pages and HTML however some of the workflows are hard coded and we wish we had some more preference options there. It does overall provide a friendly front end to our users.
Practice, practice, practice in your test environment to know how something will work for the end user as well as the administrator. The other thing is to take advantage of the Success Center for asking about best practices from other customers.
Some - we have done small customizations to the interface - We had help setting up our Welcome page to be custom but it has been easy to update for rebranding purposes.
No - we have not done any custom code
We are doing a lot with leveraging Reporting 2.0, FTP and Edge Import which is sort of customizing or being creative with pieces of functionality that are available.

Cornerstone OnDemand Support

I think they are working on enhancing and making their support better over the last few years however it is still a trouble point. It can take forever and a lot of back and forth to get a clear answer or work done. They are great for classic work orders however such as security or functionality turning on and those go really fast. I do think they still struggle with the line between an issue and a "project".
Kept well informed
Quick Initial Response
Slow Resolution
Poor followup
Problems left unsolved
Difficult to get immediate help
Need to explain problems multiple times
We are in the middle support package. We picked it as the bottom one doesn't allow for you to be as involved in the direction of Cornerstone and with support.
Yes - It was resolved not as timely as i hoped but it was resolved.
I think the Regional User Groups are my favorite thing rather then the actual contacting of Support.

Using Cornerstone OnDemand

Great for an end users however there are places like the transcript that switching around can be confusing.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Use Learning Search to find content
  • Use Learner Home to see everything you need learning wise
  • Express class to give ad hoc credit
  • ILT session copying
  • Test editing
  • Certifications in general

Cornerstone OnDemand Reliability

It's a great product with some pieces that are set but many things that can be customized as needed for individual needs.
There are few outages and when there is the "trust" site is updated rather quickly and tickets are now connected together much better.