Coupa, current version 2023, for companies submitting invoices is problematical.
April 04, 2023
Coupa, current version 2023, for companies submitting invoices is problematical.
Score 1 out of 10
Vetted Review
Verified User
Modules Used
- Coupa Invoice
Overall Satisfaction with Coupa
Our customers use Coupa and we submit invoices through Coupa.
- In my experience with the latest version of Coupa the UI is a disaster
- With one particular customer I have had about 40 emails to be accepted as a vendor. With other customers before Coupa became horrendous I had no problems. As an existing Coupa user why do I have to create a new profile?
- I have been accepted as a user 3 times then a day later Coupa wants the same form filled again and again.
- Help is only on a chat line. You cannot speak to anyone and in my opinion they are not helpful. Their suggstions have gotten me nowhere. They refer me to talk with my customer to straighten out the problem. My cusotmer doesn't have a clue.
- I'm considering not to accept purchase orders that require invoicing through Coupa.
- Getting paid
- I am a customer that sends invoices and not one that creates purchase orders.
Taulia works for me as a customer looking for payment on invoices.
No problems at all.
No problems at all.
Do you think Coupa delivers good value for the price?
No
Are you happy with Coupa's feature set?
No
Did Coupa live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Coupa go as expected?
I wasn't involved with the implementation phase
Would you buy Coupa again?
No