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Payment Portal Pains and Pleasures
June 17, 2022

Payment Portal Pains and Pleasures

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • Coupa Supplier Management

Overall Satisfaction with Coupa

I use Coupa Supplier Portal to receive purchase orders from customers and also to submit our company's invoices. There are different scenarios that seem confusing at times regarding connecting with customers. For instance, my company has a Coupa Profile that we connect with customers through. Sometimes when a new customer wants us to use Coupa to send invoices, we will receive an email invitation to set up a new Coupa user profile. There is usually only a single link to do so and not a link that says, "Already have an account - log in here." By clicking the link, it just takes you to create a new account, which I don't even care to do. Once I'm logged in to Coupa, and a customer has sent one of these invitations, I can't seem to see them through the establish connection link. This confuses me because I'm not sure if the customer should be sending me a connection request or if I should request a connection.
  • It's easy to create customer invoices against purchase orders.
  • Please make merging user accounts more streamlined.
  • Please give existing users the option to log in to their account when a new customer requests to connect directly in the email invitation.
  • Purchase Order delivery
  • Customer invoicing
  • By using Coupa, our company has been able to successfully invoice and receive payments timely.
  • There are too many steps and different scenarios that it seems time-consuming to connect with new customers through Coupa.
Submitting invoices to existing customers' purchase orders is easy. Connecting with new customers is somewhat difficult and confusing.

Do you think Coupa delivers good value for the price?

Not sure

Are you happy with Coupa's feature set?

No

Did Coupa live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Coupa go as expected?

I wasn't involved with the implementation phase

Would you buy Coupa again?

No

I am new to customer-supplier portals in my career. I use several different ones in my current role, including Ariba and Tipalti. To be honest, I don't really enjoy the user experience of any of them. I can see how larger companies may benefit from their services but for my current role submitting invoices on them and filling out vendor information requests seems somewhat clunky to me. When I'm in Coupa, the easiest, most non-clunky process for me is when I'm successfully connected with a customer who has successfully created their purchase order and I can easily upload my invoice to said PO. To me, emailing customer invoices directly to the customer from our invoicing system seems like the easier route of delivering an invoice. I suppose it is helpful and reassuring to know that an invoice has been successfully uploaded into a company's system rather than waiting to find out if your emailed invoice made it to the correct department for payment processing.