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Really Solid Product
May 06, 2020

Really Solid Product

Timothy Lindsay | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Creatio (formerly bpm'online)

It is being used by the Sales department to keep track of sales and products. It is also used to create emails to send requests for orders.
  • Business logic
  • Customization
  • Technical support
  • General UI, look and feel
  • Saving changes can be slow occasionally.
  • Setting permissions is confusing because there are so many levels.
  • I personally do not like the "user prefix" when creating objects. I think that there should be a "system prefix" that is restricted instead.
It is well suited for a situation where you need to do a lot of marketing and have limited or no IT staff at your company. Normal customizations are easy once you understand how everything works together. If you need to do custom integrations or fit the product to work with an unusual product then it will still work, but it is less ideal.