Customersuccessbox - An all in one customer success tool
October 25, 2021

Customersuccessbox - An all in one customer success tool

Abhiraj Malhotra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CustomerSuccessBox

By our customer success team to track feature usage and communicate with customers to keep them going on our software
  • Standardize customer success processes internally
  • Track and keep a check on product adoption/feature usage
  • Standardizing onboarding process
  • A feature to comment on tasks so that team members can collaborate on them and close them faster with more context.
  • Reduce churn
  • Improve product usage on a consistent basis

Do you think CustomerSuccessBox delivers good value for the price?

Yes

Are you happy with CustomerSuccessBox's feature set?

Yes

Did CustomerSuccessBox live up to sales and marketing promises?

Yes

Did implementation of CustomerSuccessBox go as expected?

Yes

Would you buy CustomerSuccessBox again?

Yes

I love the way they consolidate everything that is important and bring it into a single dashboard for each customer
They were responsive and available throughout to help
If you want to consciously work with your customers and help them grow consistently with your software product, then this is the all-in-one tool that will help you with everything that is required to help your customers achieve success with your product.

CustomerSuccessBox Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
10
Automated workflow
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
10
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated