Cvent Event Management Review
Charlotte Grimmett | TrustRadius Reviewer
Updated January 29, 2020

Cvent Event Management Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cvent Event Management

Our company uses Cvent Event Management for all event registration (large conventions all the way down to small incentive trips). With the integration into crowd compass and Passkey, we are able to provide a one-stop-shop for attendees information for every event. Registration information, hotel accommodations, and confirmations, and additional on-site information. It gives us the extra leg in communication ease, which could arguably be an issue for every company and every business out there.
  • Easy to build all registration sites.
  • Easy reporting and custom reporting to get the data you need every time.
  • Cost structure - It's confusing and convoluted. I wish there was a chart of add-on features and costs point blank rather than everything being a "scale" of the cost that ranges from free to $15,000. It's hard for me to recommend or try out features without going through an intense process to get pricing or even add-on options at all.
  • Cvent has given us Crowd Compass which has given our suppliers direct access to shareholders and attendees which has given them a willingness to increase costs for attendance and sponsorships.
Cvent's helpline is always "on" so there's no excuse to not get help! They are easy to get ahold of and even more - they follow up every single time you submit a help ticket or you call for help. They provide additional documents to help you next time as well as a summary of the issue and resolution.

Do you think Cvent Event Management delivers good value for the price?

Yes

Are you happy with Cvent Event Management's feature set?

Yes

Did Cvent Event Management live up to sales and marketing promises?

Yes

Did implementation of Cvent Event Management go as expected?

Yes

Would you buy Cvent Event Management again?

Yes

If your company is doing registration or events, I recommend the platform for ease of organization. When there is a hub for your data and information to be stored consistently, it will take you from an "excel era" to an era that the business can excel in.