DameWare save Casino IT Technicians from Frustration
July 14, 2015

DameWare save Casino IT Technicians from Frustration

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version & DRS V9 - DRS1

Modules Used

  • DameWare Remote Support and DameWare Mini Remote Control

Overall Satisfaction with DameWare Remote Support

DameWare Remote Support is used by the IT staff in support of our end users. It has greatly reduced the hassles of using VNC software by centralizing it into one easy to use package.
  • Ease in pushing the client software to the workstation requiring assistance.
  • The ability to add a friendly name to each of the computers in the support list.
  • The chat feature is great. It allows us to chat with users that do not have a telephone nearby while providing them with the needed support.
  • The authentication type does not always want to stay set. It would be great to set a default and have it stay set.
  • Would like to see the integration with the Solarwinds line of products, including the Atlas software.
  • Would like to see complete integration with Active Directory.
  • Our customers appreciate the speed in which we are able to connect to their systems and resolve their issues.
  • Our on-call staff are able to connect to workstations or servers as if they are on property.
  • Through the speed of connectivity and the rock-solid connectivity the technicians' efficiency has greatly improved.
  • RealVNC,XenServer
DameWare is leaps and bounds more robust in the support aspects of any of the similar products that we reviewed. I am sure that we will be finding new tricks and features for years to come. It is a great product with more than adequate features for a company of our size or larger.
In the selection process, it was critical that we found a software solution that consolidated the list of workstations to support into a common location. We use the Solarwinds suite of products and DameWare was a logical choice to accompany what we are using. Some of the initial questions that we had were as follows: Does it support multiple authentication schemas?, Does it have a centralized host list?, Can it be installed or uninstalled remotely? We found that the answer to all of these was YES.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Multi-platform remote control