Dameware Remote Support Reviews

93 Ratings
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Score 8.8 out of 100

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Reviews (1-25 of 55)

John Fester | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

I will always recommend Dameware Remote Support over any other solution, and I have tested many competitors. Dameware works phenomenally with Windows, Mac and Linux! You can VNC your remote connections, use proprietary credentials you set up, or currently logged in credentials (your user name & password) that can be passed to the destination machine for authentication. These options make connecting to any type of system, or unique environments, and differentiating operating systems all a breeze. With other software the user may or may not know you connected, or have control over their system, have the ability to remove the connected tech, or request help from a tech before they even connect. All of this is possible in Dameware Remote Support, but it does not stop there! You can do so much more with this software, including allowing your staff to click in the taskbar on the service and request a tech to connect. This notifies the tech that a person needs assistance and can instantly connect to the system. Users can chat back and forth with the connected tech and easily share files by right-clicking a file and "send to technician" as well as vice versa, the tech can easily send files to the user with one click.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
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Likelihood to Recommend

Dameware Remote Support is suitable for any network environment. It can, however, be abused and possibly hidden from the end-user if someone is malicious. If you have strict security policies in your company, this may not be allowed. As long as you ensure proper notifications are on, this is an extremely valuable tool to access any PC on your network, whether it is domain joined or not.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

Dameware Remote Support is a very useful support tool for any IT department and I have found it to be very easy to use. It has saved me lots of time and effort when I need to quickly connect to a remote PC to assist with issues the users are having.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Dameware is the best remote software on the market. We have 5 different domains at my company, Dameware has a nice authenticate option which allows you to effortlessly change credentials & domain to access different servers or clients. When asking users for their IP, they simply hover the mouse over the icon and a window pops up with the required information. If your company is currently looking into purchasing a remote software, do yourself a favor and buy Dameware. You won't regret it.
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Daniel Harmuth, PMP/MBA | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

It is well suited for distributed environments where the help desk is centralized and the users are at remote facilities. By using this software, the tech does not have to travel to the facilities except for issues that are hardware related and must be replaced.
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Jason Dunaway | TrustRadius Reviewer
September 06, 2016

DameWare is for you.

Score 7 out of 10
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Likelihood to Recommend

DameWare Remote Support works great for a support desk. I would make sure to ask:
What are some built-in support tools the product can provide?
Can this tool make it easy to capture a recording of an issue and get that issue recording to the support team?
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Brett Davis | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

The most important question to ask from my perspective is, "Do you need the ability to see exactly what the end user is seeing or experiencing in order to diagnose a problem?" This is very critical to getting things done in a timely manner especially in a time where end users seem to be much less proficient with the actual computer than they are at the individual tasks for which they are trained.
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Marc Cummings | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

I would definitely recommend the software to a colleague, as I already do now. I have found it suitable for most environments, even locally in an air gapped environment. Questions that I tend to ask center around the number of users, types of devices and clients, security preference, and network access. Deploying the client service to machines is as simple as a batch service install and they're up and ready to go.
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Robert Long | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

How extensive of a deployed workstation footprint are you trying to support? How savvy are your end-users? How comfortable are your support team members with remote access, and what level of training do they require to hit the learning curve at light speed? This has been an excellent support tool for access to mutliple 4-bank monitor workstations used for the interpretation of medical images across a large health system.
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Dwayne Lofton | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

Being able to have a chat feature and connecting to multiple desktops at once was critical for me. I use chat for non-critical issues and make a call for more in-depth issues while remoted in to the user's machine. Being able to have the users control their own screen and see what I'm doing is makes it superior to RDC.
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Justin Mauck | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

If the users who will be using this product are domain admins, or have admin access to all client PCs, this product is fantastic and invaluable. It becomes less valuable if users don't have this access across the domain.
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Bill Dalton | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

If you are not a Windows shop, DameWare Remote Support is not for you. It's not really needed for smaller networks either. You must have some technical knowledge to set this up properly, for if you are not comfortable with modifying things like firewall settings, you may want to shy away from this product.
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Benjamin Doyle | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

DameWare Remote Support is very well suited for remote support of test station PCs. The key question during the selection process was what the security concerns might be. There is encryption available, but it does not work well with some of the old test station PCs that are running Windows XP. Not really a DameWare issue, more a Windows issue.
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Caleb McKay | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

If the majority of users are on the local network, DameWare Remote Support is hands down the way to go - both in ease of use and cost effectiveness. If you support a lot of remote users who are not on your local network then a product like GoToAssist would probably suit you better.
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Feature Scorecard Summary

Screen sharing (53)
9.9
File transfer (50)
9.9
Instant message (38)
9.0
Secure remote access with Smart Card authentication (13)
9.0
Access to sleeping/powered-off computers (35)
9.2
Over-the-Internet remote session (38)
9.3
Initiate remote control from mobile (25)
9.0
Remote management of servers & workstations (47)
9.9
Remote Active Directory® management (35)
9.5
Centralized management dashboard (31)
8.3
Session record (5)
8.7
Annotations (4)
7.7
Monitoring and Alerts (5)
9.0
Multi-platform remote control (24)
9.7

About Dameware Remote Support

DameWare Remote Support is a systems administration tool that lets IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central DameWare console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that DameWare was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, DameWare lets users connect to thier end-users and customers across the globe—whether they are situated inside or outside their corporate network. The DameWare Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.

DameWare Remote Support enables IT Pros to:

  • Benefit from in-session chat, screenshot capture, and file transfer functionality
  • Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
  • Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
  • Manage multiple Active Directory domains, users an groups, and remotely reset passwords
Categories:  Remote Desktop

Dameware Remote Support Screenshots

Dameware Remote Support Integrations

Dameware Remote Support Competitors

LogMeIn Rescue, TeamViewer, RescueAssist, BeyondTrust Remote Support (Formerely Bomgar Remote Support), ConnectWise Control (formerly ScreenConnect)

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
DameWare Remote Support$365per technician user
DameWare Mini Remote Control$259per technician user

DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Dameware Remote Support Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Dameware Remote Support Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android