TrustRadius
Dameware is a solid product, worth the price
https://www.trustradius.com/remote-desktopDameware Remote SupportUnspecified8.590101
Benjamin Doyle profile photo
July 21, 2015

Dameware is a solid product, worth the price

Score 8 out of 101
Vetted Review
Verified User
Review Source

Software Version
11.0

Overall Satisfaction with DameWare Remote Support

It is being used by the test engineering department to remotely access test station PCs at manufacturing sites around the world. This helps keep travel to a minimum and allows for quicker response time for solving issues. Previously the group was using freeware for remote access and the lag and refresh rate was hot garbage. DameWare, despite having a terrible name, solved those issues.
  • Almost no screen refresh issues.
  • Simple file transfers
  • Connect to multiple computers at once
  • I disagree with the Solarwinds business model requiring pay for maintenance to get updates
  • Retrieving licenses from PCs no longer in use is a pain in the ass
  • Faster response to mfg line issues
  • Less travel required for support
  • Allows development to happen from home
  • teamshare,RealVNC
DameWare has the best screen refresh rate and quickest connectivity. The only time the refresh can be frustrating is when connecting to eastern Asia, which is to be expected. While the cost per license is measurably higher, the ROI is worth the investment at the current price point compared to the other products we sampled.
DameWare Remote Support is very well suited for remote support of test station PCs. The key question during the selection process was what the security concerns might be. There is encryption available, but it does not work well with some of the old test station PCs that are running Windows XP. Not really a DameWare issue, more a Windows issue.

Dameware Remote Support Feature Ratings

Screen sharing
9
File transfer
7
Instant message
6
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
1
Over-the-Internet remote session
7
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
8
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Multi-platform remote control
8