Dameware is a solid product, worth the price
July 21, 2015
Dameware is a solid product, worth the price
Score 8 out of 10
Vetted Review
Verified User
Software Version
11.0
Overall Satisfaction with DameWare Remote Support
It is being used by the test engineering department to remotely access test station PCs at manufacturing sites around the world. This helps keep travel to a minimum and allows for quicker response time for solving issues. Previously the group was using freeware for remote access and the lag and refresh rate was hot garbage. DameWare, despite having a terrible name, solved those issues.
- Almost no screen refresh issues.
- Simple file transfers
- Connect to multiple computers at once
- I disagree with the Solarwinds business model requiring pay for maintenance to get updates
- Retrieving licenses from PCs no longer in use is a pain in the ass
- Faster response to mfg line issues
- Less travel required for support
- Allows development to happen from home
- teamshare,RealVNC
DameWare has the best screen refresh rate and quickest connectivity. The only time the refresh can be frustrating is when connecting to eastern Asia, which is to be expected. While the cost per license is measurably higher, the ROI is worth the investment at the current price point compared to the other products we sampled.