Great product for the price!
July 24, 2015

Great product for the price!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

11.1.0.170

Modules Used

  • Remote Support

Overall Satisfaction with DameWare Remote Support

We use DameWare for remote PC support of our users across the entire organization. Use of this product keeps the IT Support staff from having to travel to our remote offices.
  • Remote Access
  • Ease of Use
  • Support
  • Active Directory Integration
  • Less Travel to remote offices
  • Saved money from using our MSP
  • Brought management in-house
  • Kaseya IT Center,LabTech
DameWare is cheaper and still gives me the functionality that I need.
DameWare Remote Support is well suited for business that have remote offices and a small IT staff for support.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
8
File transfer
8
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
8
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
8
Remote Active Directory® management
8
Centralized management dashboard
8