DameWare Mini Remote Control Review
July 30, 2015

DameWare Mini Remote Control Review

Dan Turner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Mini Remote Control

Overall Satisfaction with DameWare Remote Support

We use DameWare as part of our help desk offering. We have a few choices when it comes to offering remote support to our end users, this is the favorite of our help desk professionals. It's integration into the SolarWinds' tool set really enables quick, efficient support to our end users. Really a big fan of the product.
  • Ease of use. Really easy to get up and going.
  • From our end users stand point, there isn't anything that they need to do, no typing of codes, installing files etc. They call into support and we are able to remotely connect to help them.
  • We've run into some issues using this tool with shared desktops inside our Citrix environment. We use another tool for those support sessions
  • Cost, while not overly expensive it isn't free.
  • This tool is really a good investment, support fees are in line with industry norms and allows for effective use by our technicians.
We are a big supporters of SolarWinds. We do use GoTo assist as well, but considering how expensive that platform is, we really limit the use of that tool in comparison to our DameWare tool.
If the desktop environment is highly virtual be sure to test that all functions work. For remote users on laptops, this tool really works well.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Multi-platform remote control