Your users will feel the love remotely!
July 28, 2015

Your users will feel the love remotely!

James Mauck | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with DameWare Remote Support

We use DameWare to remotely support all global end user computers. It is very inexpensive on a per end user basis, and very easy to deploy and [provides] great security. Fixing printer issues, drive/folder access, application support and upgrades are all easier when seeing it from the user's perspective. Our user base is accustomed to receiving hassle free support, especially while trouble shooting, and often ask IT to remote in to see their issue.
  • Easy for users to comprehend
  • Easy to deploy to Windows desktops for consistent end user experience
  • Good security options to offer end user privacy protection.
  • Add secure option to operate beyond corporate WAN, I.E. over the Internet like Citrix GoToAssist
  • All positive ROI for reducing cost of helpdesk operations.
  • It looks like we may be able to improve it further by offering remote user support off WAN.
  • GoToAssist,RealVNC,TeamViewer
We do use simple Lync screensharing and IM chat since we already use it. We evaluated Citrix GoToAssist, Windows Remote Desktop Connection/Manager, RealVNC, WebEx, TeamViewer.
DameWare Remote Support is best suited for a user base that is on corporate network. It's not easy to use (less appropriate) for remote and traveling users.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
File transfer
Instant message

Using DameWare Remote Support

7 - Mostly IT Helpdesk. They support 600 users around the world in every business function a manufacturing company would have.
1 - Our Windows Server Administrator is the only support person we need. The main skill required is integration with Active Directory.
  • Application troubleshooting
  • Application installs and upgrades
  • Windows operating system clean-up, e.g. virus infection
  • Critical patching
  • Support users off the WAN over public Internet and no VPN.
DameWare Remote Support is the easiest and most cost effective way to support our end users.