A personal password manager trying to make it in a business world
September 10, 2019

A personal password manager trying to make it in a business world

Tristan Dobbs | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dashlane

We use Dashlane as a password manager for our employees in their professional and personal use. It is used company-wide and by all departments to ensure that users are following best internet safety practices such as abstaining from password re-use, implementing complex passwords, and (in cases where passwords must be shared) secure storage and sharing of passwords.
  • Security dashboard - Dashlane highlights any safety practices that are not being followed and recommends that users change passwords if they are not being safe.
  • Dark web monitoring - Users are alerted if any of their credentials could possibly be compromised and ensures that they are informed enough to change or rectify the situation.
  • Company spaces - Dashlane allows for a "personal" and "company" space that users may use to store their personal passwords separately from their work passwords. If their account is ever terminated, they are left with their personal passwords and given a 40-day trial to Dashlane Premium.
  • Admin capabilities - Admins cannot reset passwords or 2SV tokens for any users, so they are left to contact Dashlane support. Without adequate management, Dashlane is tough to support internally effectively.
  • Reporting - Dashlane does not provide reports for when users export passwords, fail logins or do anything else to potentially compromise their accounts. The reporting right now simply shows when users are created and added/removed from sharing Groups, but even then, the reporting is broken.
  • Chrome - Chromebook users cannot take advantage of Dashlane to any real degree. They cannot set up 2SV tokens or keys, nor are they given the same features (Security Dashboard, Sharing Centre, etc.) so the experience is hampered, which adversely affects adoption.
  • Dashlane has positively increased security at our company. Users are using a password manager now where they never had before, so a net gain in security was welcome.
  • Dashlane has allowed us to work with more industries. Implementing a password manager was fundamental in being assessed by clients for our security stance.
  • Dashlane does not scale. We increased our user count greatly over 2 years and Dashlane was not able to offer more management, thus affecting our ability to support those users.
Dashlane offered more features than TeamsID when we evaluated the platform. Sharing was key, and TeamsID did offer that, but at the time, they did not offer monitoring, security health scores, or separate company and personal spaces. Additionally, the price point was also better in favor of Dashlane, so we ultimately decided to go with Dashlane.
Support for Dashlane is always helpful, but it is unfortunately completely necessary for admins to refer users to Dashlane support as well. Since users need to contact support in order to get a new 2SV token, the support Dashlane offers is definitely adequate. But our admins want to be able to help users with these problems and further shorten the timeline for resolution. Support, given the nature of the product, is also VERY thorough. Several types of identification and verification need to be presented in order to proceed with a request. Though this should not be necessary from a business standpoint.

Do you think Dashlane delivers good value for the price?

Yes

Are you happy with Dashlane's feature set?

No

Did Dashlane live up to sales and marketing promises?

No

Did implementation of Dashlane go as expected?

Yes

Would you buy Dashlane again?

No

Dashlane is well suited for end-users who are looking to get themselves a password manager for personal use. They must be using Mac or Windows primarily and install the local client to access all of the features needed to work properly. It is relatively inexpensive for end-users as well.