Datadog - The Swiss Army Knife for SaaS
May 14, 2025

Datadog - The Swiss Army Knife for SaaS

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Datadog

We use Datadog to monitor our SaaS offering from Cloud Infrastructure to Real User Monitoring with Session Recording with correlated APM and application logs. We also have Product Analytics and the SIEM. What I like best about Datadog is that one company with a common UX offers all of this in a way our most technical to least technical staff can use. The integration is automatic because it's all one platform from one company. Why buy different products and try to make them work together when you can buy from one company and know that the aspect of their portfolio you wish to implement is compatible and ready to go.

Pros

  • Session Recording
  • Application Performance Monitoring
  • Application Logs
  • Product Analytics

Cons

  • There are so many ways to set it up you'll spend more time trying to pick which will work best for your goals.
  • They are always upselling and looking for contracts, but the discount for committing to a level of consumption is usually eroded or exceeded by the unused portion of the committed allocation
  • They offer EU data residency, but you can't store your data in the EU and pay for it through the AWS Marketplace.
  • You can really feel the vendor lock in. Once all of your teams are using Datadog it would probably be a challenge to build a consensus to consider a move to another platform.
  • By offering something for nearly everyone adoption is fairly easy
  • The power of one. One platform. One vendor. One bill. Everything in Datadog works with everything else in Datadog. They integrate with GitHub, GitLab, AWS, GCP, Azure, and much more. Datadog figured out what they didn't want to offer and made it easy to get their product working with the other tools you probably have.
Datadog is overall very usable regardless of the user's level of technical experience. This is helped by having the same UX / design language between different features / components of the application. Instead of multiple tools each with their own unique UI, one UI allows for economies of scale when it comes to learning how to find what you need / do what you want to accomplish in their platform.
Datadog crushed the competition on price and offering more solutions in one product cutting down on implementation time and effort while ensuring that the "integration" between one of their offerings was completely compatible with any of the others. I'm sure it's not the case for everyone, but I managed to cut complexity, cost, and vendor count by moving to Datadog.

Do you think Datadog delivers good value for the price?

Not sure

Are you happy with Datadog's feature set?

Yes

Did Datadog live up to sales and marketing promises?

Yes

Did implementation of Datadog go as expected?

Yes

Would you buy Datadog again?

Yes

Datadog is a great tool for a Product-driven SaaS company, because if offers the data and metrics Product, Sales, & Marketing all want while providing your developers and engineers the data they need to make the improvements that are brought to light from the Product Analytics offering. There is also plenty of troubleshooting and monitoring tools to spot problems and implement solutions. I chose Datadog to replace Elastic, Fullstory, Sentry while getting more overall functionality.

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