Dayforce - The Good and the Bad
November 04, 2024

Dayforce - The Good and the Bad

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dayforce

We used Dayforce for both HR and Payroll. It allows us to seamlessly work between the two and gives us access to an enormous amount of information.

Pros

  • Online storage of employee confidential information, including uploaded forms.
  • Manage Payroll and Benefits.
  • Takes care of Payroll Tax Reporting.

Cons

  • Font size and colors could be better, the screens can be hard to read.
  • There is so much data that finding the right report can be a challenge. Often, I have to build my own report, which is time-consuming.
  • Individual Support: We used to have account representatives, but this has gone away, and we now feel that there is little to no personal contact between Dayforce and the Customer.
  • Dayforce does a great job, and they look to the future regarding the path of HRM and payroll.
  • The quality of support and resolving individual Issues has decreased over the last few years. We had an issue with a mistake that Dayforce Tax made on our quarterly reporting, and we ended up getting a hefty fine. Even though we requested Dayforce fix their error, nothing was ever done.

Do you think Dayforce delivers good value for the price?

Yes

Are you happy with Dayforce's feature set?

Yes

Did Dayforce live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dayforce go as expected?

I wasn't involved with the implementation phase

Would you buy Dayforce again?

Yes

While Dayforce does a great job in data management, it has fallen behind in customer support and issue resolution.

Dayforce Feature Ratings

7.0
Employee demographic data
8
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
5
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
7
7.0
Pay calculation
8
Off-cycle/On-Demand payment
5
Benefit plan administration
7
Direct deposit files
8
Salary revision and increment management
7
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
6.4
View and generate pay and benefit information
6
Update personal information
6
View job history
7
View company policy documentation
6
Employee recognition
7
Not Rated
Tracking of all physical assets
Not Rated
5.7
Report builder
5
Pre-built reports
6
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.0
New hire portal
7
Manager tracking tools
7
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

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