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Desk.com is great but it takes some time to learn how to use it
July 13, 2022

Desk.com is great but it takes some time to learn how to use it

Carolina Zumaglini | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Desk.com

We are an international education company. We use Desk.com for almost everything that has to do with students and their situation. With Desk.com we also manage housing, activities and courses. In short, we use it for almost everything on a daily basis. Desk.com helps us update information about all the actors involve in the process of international education and it is very efficient in doing so.
  • update student information and daily circumstances
  • communicate about participants globally
  • organize course information and professors
  • It would be nice if Desk.com could be more intuitive
  • It would be nice to find tutorials easily and keep them brief
  • Organizes actors from different parts of the world
  • It allows us to know the status of different situations which is very important for the company
  • It centralizes information

Do you think Desk.com (discontinued) delivers good value for the price?

Yes

Are you happy with Desk.com (discontinued)'s feature set?

Yes

Did Desk.com (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Desk.com (discontinued) go as expected?

Yes

Would you buy Desk.com (discontinued) again?

Yes

Desk.com is well suited for most of the things we need to do since it allows to house a ton of information that we need to access from different sites around the world. This is really good to track progress of programs, courses, students, professors and all other vendors we work with. It is not very suited when you need information fast and don't know how to use any of the features.

Desk.com Support

We have in-company support so I'm not sure how it works at a different level.

Using Desk.com

While Desk.com is very useful and great to organize information and follow-up on different situations, it sometimes requires a lot from the user to learn. Overall, I would recommend it to everyone needing a software like this one, but it would be nice to simplify some of the process to ease the process of learning the system for new employees.