Plug and play!!
July 18, 2022
Plug and play!!

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Desk.com
As a Salesforce consultant got a chance to work to support customers and develop automated chatbots. I was able to personalise customer support on workflows with the flexibility of drag and drop where we can connect/Integrate multiple systems like Dropbox and many plug-and-play apps from Salesforce AppExchange.
- Automating redundant tasks
- Increased productivity
- Personalised service
- More chatbot features need to be added.
- Inbuilt templates for Customer support for closing issues.
- More number of plug and play applications.
- Smart support
- Automate chatbots
- Integrating with Applications
With the help of the Salesforce Desk, we can get smarter services, especially for small companies as a part of customer support. This leads to increased productivity. Adding applications from AppExchange is an awesome feature where we can integrate with a number of other applications available and develop knowledge for individual growth.
Do you think Desk.com (discontinued) delivers good value for the price?
Yes
Are you happy with Desk.com (discontinued)'s feature set?
Yes
Did Desk.com (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Desk.com (discontinued) go as expected?
I wasn't involved with the implementation phase
Would you buy Desk.com (discontinued) again?
Yes