Dialpad...It Just Works!
January 16, 2019
Dialpad...It Just Works!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad
We have only been using Dialpad for our department. The primary use is for a technical support line that is separate from our other system and exceeds the reliability and flexibility of our other system. It allows us to communicate (take/make) calls from any device that is convenient for us. In that way, we can literally communicate via any device. The data usage is small enough that it does not impact our personal cell phone bills, thereby eliminating the need for corporate cell phones.
The other side benefit is that Dialpad provides a backup for our primary system when it goes down or is unstable.
The other side benefit is that Dialpad provides a backup for our primary system when it goes down or is unstable.
- Softphone. By default, Dialpad does not require traditional telephone handsets. It is capable of running on all major desktop and mobile operating systems.
- Price. For the feature set, no one can beat Dialpad's offerings. I've tried and came back to Dialpad.
- Ease of use. I've tried to find better but came back to Dialpad. You don't need to be an expert in VOIP or anything phone related to get Dialpad operational.
- Stability. Initially, I personally experienced high turnover at Dialpad, we changed contacts many times.
- Innovation. They were seriously innovating in 2016-2017, but then it slowed significantly later in 2017. The apps have not changed much since then.
- Price. Pricing has also stayed the same, and I think there is room for them to compete more on price.
- It has made us more accessible to our customers. We can take support calls without being at our desks.
- Ease of use. We do not spend much time maintaining the system, it just works. Therefore time can be spent on other work.
- Dialpad's ability to send/receive SMS text messages means our users/customers can also text us instead of just calling.
- AT&T Communications Outsourcing, Jive Hosted VoIP and Nextiva
The number one standout for Dialpad is its ease of use. 30 minutes at most to configure. With the competition, you cannot even get done with the "introductory" phone call in that time.
The second standout is the price. The price per line provides a much better value.
As for technical support, we just have not needed it. That should speak for itself.
The second standout is the price. The price per line provides a much better value.
As for technical support, we just have not needed it. That should speak for itself.