In Dialpad We Trust
September 12, 2019

In Dialpad We Trust

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad

We use Dialpad as our landline replacement and have since it started. As a result, as we expand, we don't send people desk phones, we simply have them use their own mobile phones and the Dialpad applications or the apps that can run inside the Chrome browser or the downloaded apps for Macs and PCs. This has saved us thousands of dollars over time. We use it across the entire company so the voice, video, and texting allows us the functionality of online platforms inside the company and the convenience of talking by phone to outsiders.

Pros

  • Great audio quality.
  • Very easy to set up, and easy to use.
  • Video inside the company is a big plus.

Cons

  • There's a major need to integrate Dialpad and UberConference.
  • Dialpad's Integration with Slack is good but could be better and easier to deploy.
  • The lack of handover from WiFi to LTE is a big problem.
  • Costs. The pricing is clear and easy to understand.
  • Reliability. We have only experienced a few outages in the years we have used it and those were caused by Google.
  • Ability to drop and add seats, without any long term commitments.
Dialpad provided better quality and better service. We were able to work directly with the company, and not have to go through an "agent." What's more, when we did have to speak to someone, it was a rep in the USA, not someone in a call center far away from where we are.
Our needs for support have been almost non-existent. I think we had to call once to do something about a name of a person, or how it integrated with their G Suite, but beyond that, so much of what Dialpad offers is so intuitive that we just assign people accounts and they use the service.

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

When I travel, Dialpad makes it as if I'm in my office. No one knows where I am as the calls look like I'm still in the office. What's more the ability to have a second line on my mobile device, and to be so tightly integrated into our Google G Suite services, make the use of Dialpad so effortless.

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