Item: Dialpad Connect
Rating: 9
Author: Mostofa Rafat Mahdi Adib

Overall Satisfaction with Dialpad

Use Cases and Deployment Scope

Dialpad is being used by us in the business development department. It helps us solve communication problems with our international clients as we make calls all over the world to our clients in more than 102 countries. Dialpad has been an integral part of our business development efforts as it has allowed us to make communications a lot easier.

Pros and Cons

Pros

Ease of making phone calls
Ease of managing contacts
Call logging is good.

Cons

Google integration needs work.
Connections drop sometimes.
Text messaging sometimes does not work.

Return on Investment

Brought in more business by direct calling
Helped us seal big deals
Customer relations have developed due to use of it.

Alternatives Considered

Skype, Zoom and Cisco Webex Meetings

Dialpad has a unique capability that none of its competitors have, which is it lets you call the cell phones of people around the world. They have provided us with seamless calling, which allows us to be in touch with our clients irrespective of scheduling and sending out meeting links.

Support Rating

We have received ample support from Dialpad when necessary. The service has been working well for us so the need for support is greatly reduced but still, we have got the support when necessary and have not faced any major issues as such while using Dialpad. Overall, their support department deserves kudos.

Key Insights

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Other Software Used

Zoom, Skype, Google Analytics

Likelihood to Recommend

In my usage of Dialpad I have noticed that whenever there is a need for direct communications, Dialpad has come in handy. It has been great in organizing meetings as well. It gives me the convenience of communicating with my clients on the fly for any queries or questions that they might have. But when there are written things required then we have to switch to emails rather than Dialpad.

Comments

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