The benefits of using Dialpad Connect
Updated August 22, 2024

The benefits of using Dialpad Connect

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Connect

Our company decided to go without a receptionist, so Dialpad has been a great asset in routing our phone calls to the correct department, and getting sales calls forwarded to our sales team.

Pros

  • Rings to both computer and cell phone.
  • Records and transcribes calls.
  • It has a lot of functions for business hours, on vacation, etc.

Cons

  • I sometimes have to sign out and sign back into the app every time I connect my Bluetooth device.
  • Connecting to the desired microphone, speaker/headset.
  • Getting forwarded to the website to see some transcriptions.
  • Time savings
  • Ease of access to Client contact info
  • Custom routing
AI can significantly help with managing and reducing the number of meetings in an organization by streamlining communication and enhancing productivity in several ways. AI-powered tools like chatbots or collaborative platforms can handle routine questions and tasks that might otherwise require a meeting. These aspects definitely help our business with communications.
Dialpad is designed with a mobile-first approach, making it a strong choice for teams that need to manage calls, messages, and meetings on the go. Dialpad may be better than Zoom for businesses that need a comprehensive communication platform with a strong emphasis on voice calls, AI-driven productivity features, and robust integrations with other business tools.

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

I like that it rings on both my computer and my cell phone, and I can call out from either one. I also like that it tracks our calls in one easy app, and records and transcribes calls as well. Probably best suited to small to midsize companies, and not larger corporations.

Dialpad Connect Feature Ratings

9.3
Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
9
9.9
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Voicemail Transcription
9
10.0
Mobile app for iOS
10
9.5
High quality audio
9
High quality video
10
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
10.0
Centralized communications management
10
Team messaging
10
Call and meeting analytics
10

Using Dialpad Connect

12 - We have at least a dozen people using Dialpad Connect. They are in several departments including sales, customer service, production, and management.

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