Dialpad is easy to use and integrate.
August 26, 2024

Dialpad is easy to use and integrate.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Ai Voice

The Catering Sales Team uses Dialpad as the click-to-dial software to call customers. Dialpad provides several benefits: the Sales Team's efficiency, phone number management, and call coaching.

Pros

  • Easy to use and easy to log activities in Salesforce.
  • Management of phone numbers.
  • Ability to listen to calls for coaching.

Cons

  • Support doesn't always give timely responses.
  • Occasionally, the connection can drop, and there can be audio issues for no discernable reason.
  • Call Quality Increasing.
  • Number of voicemails left increasing due to ease of voicemail drop.
  • Able to track connection rate by time of day.
Overall, it's provided everything we needed and has been easy to use.
Other products we looked at did not work with our customized Salesforce environment.

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

We don't use the standard contacts object, but Dialpad was very easy to integrate and log activities. Therefore, we found that even with a customized Salesforce, Dialpad works well. Dialpad reports to find individual calls are great. However, the reports in Dialpad that show aggregate results are not customizable. We use Salesforce reporting for this.

Dialpad Connect Feature Ratings

7.5
Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
6
9.0
Answering rules
Not Rated
Call recording
10
Call park
Not Rated
Call screening
9
Message alerts
8
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
9
8.0
Mobile app for iOS
8
Mobile app for Android
8
8.0
High quality audio
8
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
9.0
Centralized communications management
10
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
8

Comments

More Reviews of Dialpad Connect

  1. Home
  2. Unified Communications as a Service (UCaaS) Solutions
  3. Dialpad Connect Reviews
  4. User Review of Dialpad Connect