Item: Dialpad Ai Voice
Rating: 10
Author: Adrian Kane

Use Cases and Deployment Scope

Dialpad is great. Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm. I love how this software allows me to transfer from my computer to my mobile phone seamlessly. Sometimes the calls drop when transferring from data to cellular on active calls.

Pros and Cons

Transcribing the calls
Providing Accurate call logs
Easy to use

Providing accurate transcripts
No Auto-Answer option available
Call Timer shows inaccurate timings

Return on Investment

AI generated transcripts on the calls helps making note of the information provided by the caller.
It could have helped a lot if there was an Auto-answer option.
Clunky Call Drops and Connectivity Issues

Alternatives Considered

Zoiper

Dialpad Ai Contact Center gives you everything you need in a single communications platform. This is one big difference between Dialpad and Zoiper—beyond voice calls, you also get video calling and team messaging along with essential contact center features like IVR routing and a sales dialer. The connection isn't always the greatest and there seems to be some lag time when speaking.

Key Insights

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

Other Software Used

Zoiper, Microsoft Teams, Microsoft 365

Likelihood to Recommend

Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.

My Take on Dialpad !!

Overall Satisfaction with Dialpad Ai Voice