Dialpad review.
Updated August 29, 2024
Dialpad review.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Ai Voice
We have a small call center, and Dialpad works wonderfully. The fantastic transcription allows reps to understand even if they cannot hear correctly. It has a range of options and is consistently improving.
Pros
- Transcription
- Support is the best.
- Troubleshooting
- Wide range of configuration options.
Cons
- So far, the only hang-up has been trying to use older tech. It needs a newer, more robust PC to operate well.
- Interface with Jabra is meh.
- More call center options on regular plan. But I understand business is business.
- Better analytics.
- Amazing call summaries which lead to fewer errors.
- Messaging allowed us to get rid of other third party messaging apps.
Best bang for buck.
Do you think Dialpad Connect delivers good value for the price?
Yes
Are you happy with Dialpad Connect's feature set?
Yes
Did Dialpad Connect live up to sales and marketing promises?
Yes
Did implementation of Dialpad Connect go as expected?
Yes
Would you buy Dialpad Connect again?
Yes
Dialpad Connect Feature Ratings
Using Dialpad Ai Voice
20 - Sales floor, cafe phone, standard business phones, multi company
20 - The system is very intuitive and easy to use. They have amazing support. It is probably the easiest software I have had to support.
- VoIP
- SMS and Phone in an easy to use interface
- Multi company sales floor
- Transcription without recording
- Multi company seperation
- Logs/transcriptions from past phone calls to review
- Expansion
- Easy to use Cell phone app
- Analytics are amazing
Evaluating Dialpad Ai Voice and Competitors
Yes - Avaya
- Cloud Solutions
- Ease of Use
VoIP, can be used in and out of the office
Wouldn't. Very happy with the product
Dialpad Ai Voice Implementation
- Implemented in-house
Yes - I pre built the departments
Pre ordered hardware
Pre installed apps
Pre Trained
Launched
Pre ordered hardware
Pre installed apps
Pre Trained
Launched
Change management was a small part of the implementation and was well-handled - Once the numbers are ported it is GO time. Not many issues. Mostly just questions regarding use once in place.
- Does not work well on old systems
- Employee change over (not dialpads fault)
- Setting up call routing for spill over
Dialpad Ai Voice Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Didn't need to. Part of the package comes with great support
Every time i reach out to ask a question.
Using Dialpad Ai Voice
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- SMS
- Voice calls
- Pulling analyics
- setting up multiple departments
- Porting phone numbers
- Contacting support
- Resolving issues
- None i can think of
Comments
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